Quality Supervisor

Quality Assurance Litchfield Park, Arizona

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Description

    Position Overview

    The Quality Assurance Analyst is responsible for producing business intelligence and insights that support quality results in CJ Logistics Distribution Centers. This role ensures adherence to the Quality Management System (QMS), manages control over non-conforming products, and supports product traceability. The Quality Analyst works closely with warehouse teams and customers to identify and resolve quality issues, contributing to compliance, continuous improvement, and operational excellence.

     

    Essential Job Duties & Responsibilities
    Quality Oversight & Compliance
    • Monitor and maintain alignment between physical inventory, WMS, and customer systems to ensure product accuracy.
    • Control and disposition non-conforming products, including quality holds and traceability.
    • Conduct quality audits, inspections, and mock track-and-trace events.
    • Investigate quality issues, recommend corrective actions, and ensure compliance with corrective/preventive actions.
    • Support regulatory requirements and assist in audit preparation.
    Data Analysis & Reporting
    • Produce distribution center quality analyses and scorecard data with actionable insights.
    • Develop and maintain analytics to identify process trends, isolate root causes, and predict early indicators of quality problems.
    • Report on metrics, process controls, and effectiveness checks for all inventory and quality components.
    • Provide clear, data-based recommendations to leadership for decision-making.
    Cross-Functional Collaboration
    • Collaborate with Customer Service teams to resolve overages, shortages, and damages (OS&D).
    • Partner with warehouse operations to integrate quality standards into day-to-day activities.
    • Recommend quality-related training needs to operations leadership.
    Operations Support & Continuous Improvement
    • Monitor adherence to leading practices and identify opportunities for quality improvement.
    • Support execution of assigned elements of the Quality Management System.
    • Participate in safety committee activities and contribute to overall site safety culture.
    • Provide input into continuous improvement initiatives to reduce errors and improve efficiency.

     

    Perform other related job duties as assigned or required.

     

    Required Qualifications
    • Bachelor’s Degree in Business, Supply Chain, Engineering, or a related field is preferred or equivalent relevant experience.
    • Minimum 2 years of operations or quality-related experience.
    • Experience with WMS, SAP, or other inventory control systems.
    • Advanced proficiency in Microsoft Office (Excel, Word, PowerPoint, Access).
    • Demonstrated ability to analyze data and provide actionable recommendations.
    • Strong interpersonal, communication, and collaboration skills.
    • Ability to present findings objectively and interact with stakeholders at all organizational levels.
    • Willingness and ability to operate a forklift as needed.

     

    Preferred Qualifications
    • Experience in a distribution, logistics, or manufacturing environment.
    • Knowledge of Lean or Six Sigma methodology.
    • Familiarity with continuous improvement initiatives.

     

    Physical Requirements 
    This is largely a sedentary role requiring the physical ability to:
    • Sit for prolonged periods of time at a desk while working on a computer
    • Use hands and fingers to operate a keyboard, mouse, and telephone
    • Speak and hear clearly in person, virtually, and over the phone
    • Occasionally stand, walk, reach, stoop, or lift up to 10 pounds

     

    Work Environment 
    This position operates in a hybrid environment, with responsibilities carried out in both a warehouse setting and an office environment. In the warehouse, the employee is exposed to: 
    • Varying temperatures, including but not limited to refrigerated or non-climate-controlled areas
    • Loud noise levels, such as machinery, forklifts, and conveyor systems
    • Dust, odors, and airborne particles
    • Concrete flooring and moving mechanical equipment
    • Frequent exposure to powered industrial vehicles and warehouse traffic
    The employee is required to wear personal protective equipment (PPE) such as steel-toed shoes, safety glasses, and high-visibility vests.

     

    In the office environment, the employee will use standard office equipment such as computers, phones, photocopiers, filing cabinets, and printers.  The noise level in the office is typically quiet to moderate, and the area is climate-controlled.
    Location/Remote Eligibility
    The role may be performed on-site only. 

     

    This position requires occasional travel across the United States and may include up to 10% travel.

     

    Schedule
    Flexible hours may be required to support deadlines or cross-functional collaboration.

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