Technology Project Manager-ERP

Financial Reporting and ERP Solutions Division Kitchener, Ontario


Technology Project Manager- ERP

Competition Number


Job Code


Posting Date

February 14, 2024

Closing Date

March 8, 2024 (at 6:00pm)

Job Status

Permanent Full-Time


The City of Kitchener is a vibrant and dynamic city of approximately 270,000, in the heart of southwestern Ontario. As the largest municipality in Waterloo Region, Kitchener continues to be poised for development and growth, enhancing its reputation as a leader in city-building and innovation, with nationally recognized strategies to build its neighbourhoods, its digital infrastructure and its diverse economy.


The City of Kitchener is WHERE you want to work! Learn more about the top reasons to join us:

Why work at the City of Kitchener


Position Overview:

The Technology Project Manager-ERP will play a lead role in evolving the City’s enterprise resource planning (ERP) systems to the next level. The position will work closely with business units across the City, technology partners in Technology Innovation & Services and engage with vendors to drive business value through this exciting opportunity for change, innovation, and modernization.


We’re looking for someone who can:

  • Bridge business needs and technological potential -- Providing business systems analysis to support the functional design and change management strategies, reshaping business processes to take advantage of emerging technologies to improve efficiency and user experience.
  • Take ownership for project delivery -- Leading the full scope of project management, using industry standard project management principles and procedures to manage and deliver on projects, from project proposal and planning through to implementation and closure.
  • Facilitate high-performing project teams -- Collaborating closely with diverse stakeholders and vendors to build relationships and navigate project opportunities, challenges and risks.



  • Leads transformational projects on the City’s enterprise resource planning (ERP) systems, including accounting and finance, work order management, procurement, inventory, human resources and payroll, and revenue billing systems.
  • Leverages project management methodology to manage projects through all phases (initiation, planning, implementation, and closure), using industry standard project management principles and procedures. Manages full scope of resource planning, project timelines and schedule, project budget, risk management, communication and change management plans.
  • Responsible for engaging, coordinating, and managing the performance of solution vendors and consultants.
  • Provides business systems analysis to internal clients including individuals, business areas, divisions, departments and committees.
  • Develops business system concepts and produces a creative functional design of the solution that is cost-effective, by defining processes, interactions, and interfaces that must be implemented to satisfy objectives, mindful of the requirements of all stakeholders.
  • Gather and synthesize information from subject matter experts in the project team, and lead decision-making to define an implementation path. As the project progresses and new information and additional details arise, ensure iterative decisions align to the project goals.
  • Actively communicate with project stakeholders, leadership, and teammates.
  • Anticipate risks, develop risk responses, and methodically address challenges when they arise.
  • Resolve conflict within the project team or with vendors. Use discretion to determine how to seek support from leadership and peers to address conflict.
  • Organize, prioritize, and manage timelines to ensure that multiple projects progress simultaneously.
  • Apply analytical and leadership skills to develop viable project proposals.
  • Participate in ideation discussions, solution exploration workshops, problem-solving sessions, and team meetings to support and collaborate.
  • Performs other related duties as assigned.



  • Minimum 3-year degree or diploma in a related field such as Computer Science, Business Administration, or Economics.
  • Minimum 4-7 years of related work experience in technology implementations.
  • Project Management Professional (PMP) designation is an asset.
  • Relevant experience with SAP, Cityworks, Clevest is considered an asset.
  • Experience and knowledge of business case development with the ability to apply quantitative and qualitative decision analysis.
  • Demonstrated experience leading technology projects of varying size and scope.
  • Demonstrated understanding and experience with business analysis and business process design.
  • Demonstrated aptitude for learning about and evaluating new technology.
  • Knowledge of formal supplier selection processes such as RFP, RFI and/or RFQ, contracts, and statement of work related to services and products.
  • Excellent negotiation, analytical, and problem solving skills.
  • Strong ability to organize, prioritize and work effectively to deadlines.
  • Excellent collaboration and interpersonal skills.
  • Ability to support and project values compatible with the organization and to participate as an effective team member.
  • Excellent written and oral communication skills.



The City of Kitchener is committed to an equity-driven, inclusive, accessible, and barrier-free recruitment and selection process, and to ensuring our workforce reflects the full diversity of the community we serve. We welcome applications from Indigenous, Black, racialized and 2SLGBTQ+ persons, as well as other equity deserving groups.


We will accommodate the needs of applicants under the Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please contact Human Resources at [email protected], or 519-741-2200 ext. 7261 to make your needs known, so that we can support your full and equal participation throughout the hiring process.


We appreciate the interest of all applicants. Only candidates whose skills, experience and qualifications meet the requirements of the position will be contacted.


Please note that as per Human Resources Policy HUM-HIR-110, "Employment of Relatives of Staff Members and Elected Officials":

"The immediate relatives of staff of the Human Resources Division, all Directors, General Managers, or the Chief Administrative Officer and Elected Officials shall not be employed by the City in any capacity.

The immediate relatives of all other Management personnel shall not be employed where such employment would be:

1. within the same Department in the case of permanent full-time, temporary full-time and part-time classifications.

2. within the same Division in the case of students."



Financial Services


Financial Reporting and ERP Solutions

Union Affiliation


Number of Positions


Hours of Work

35 hours per week, Monday to Friday (FT)


Initial Location

City Hall 




Salary Range

$$98,278 - $122,849

effective Apr 1, 2024: $100,145 - $125,183

effective Nov 1, 2024: $103,829 - $129,788


11 (under review)