Contract Support Specialist
Description
Join Team CARFAX as a Contract Support Specialist
Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We’re more than just a company: We help millions of consumers make more-informed decisions every day. We know that our teammates are our most valuable asset, and we value a balanced life while tackling challenging projects in a fast-paced environment.
The Contract Support Specialist is responsible for analyzing customer contracts to ensure accuracy and completeness; researching customer eligibility through various channels; and entering contract terms and details in billing system. This position also manages queues within the CRM system for contract maintenance updates and responds to inquiries from internal departments regarding contract information.
At CARFAX, we believe in the power of teamwork and value in-person interactions so that we can collaborate and thrive together. This position will require 3 days a week in our Centreville, VA office subject to change with future business needs.
As a Contract Support Specialist you will:
As a Contract Support Specialist you will:
- Interpret contract terms and apply established business rules.
- Evaluate prospect customers for eligibility.
- Process contracts and account maintenance requests through queue management within a CRM system (Salesforce).
- Meet productivity and quality standards.
- Collaborate across teams to help create efficient processes.
- Work with department manager, team members and sales/field representatives on escalated issues.
- Run reporting to identify trends which could lead to process improvements.
- Support department wide projects as needed.
What we’re looking for:
- Ability to work independently and prioritize workload; ability to multi-task with strong attention to detail.
- Ability to communicate effectively with internal customers in a professional manner; ability to work in fast paced environment with high volume.
- Previous knowledge and experience with CRM system and proficiency in general computer skills.
- 2 -5 years of experience in investigative research, billing processing and/or data entry experience.
- Proficiency in Microsoft Excel a plus.
What’s in it for you:
- Competitive compensation, benefits and generous time-off policies
- 4-Day summer work weeks and a winter holiday break
- 401(k) / DCPP matching
- Annual bonus program
- Casual, dog-friendly, and innovative office spaces
- For a comprehensive list of benefits, please visit our website: https://jobs.jobvite.com/carfax/p/benefits
Don’t just take our word for it:
- 10X Virginia Business Best Places to Work
- 9X Washingtonian Great Places to Work
- 9X Washington Post Top Workplace
- 3X St. Louis Post-Dispatch Best Places to Work
About CARFAX
CARFAX, part of S&P Global Mobility, helps millions of people every day confidently shop, buy, service and sell used cars with innovative solutions powered by CARFAX vehicle history information. The expert in vehicle history since 1984, CARFAX provides exclusive services like CARFAX Used Car Listings, CARFAX Car Care, CARFAX History-Based Value and the flagship CARFAX® Vehicle History Report™ to consumers and the automotive industry. CARFAX owns the world’s largest vehicle history database and is nationally recognized as a top workplace by The Washington Post and Glassdoor.com. Shop, Buy, Service, Sell – Show me the CARFAX™. S&P Global Mobility is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets.
CARFAX is an Affirmative Action/Equal Opportunity Employer. It is the policy of CARFAX to provide equal employment opportunity to all persons regardless of race, color, sex, pregnancy, religion, national origin, age, ancestry, citizenship status, veteran status, military status, disability or handicap, sexual orientation, genetic information or any other status protected by federal, state or local law. In addition, CARFAX will provide reasonable accommodations for qualified individuals with disabilities. We maintain a drug-free workplace. We are a participant in E-Verify.