Contract Support Specialist
Description
As a Contract Support Specialist you will:
- Interpret contract terms and apply established business rules.
- Evaluate prospect customers for eligibility.
- Process contracts and account maintenance requests through queue management within a CRM system (Salesforce).
- Meet productivity and quality standards.
- Collaborate across teams to help create efficient processes.
- Work with department manager, team members and sales/field representatives on escalated issues.
- Run reporting to identify trends which could lead to process improvements.
- Support department wide projects as needed.
- Ability to work independently and prioritize workload; ability to multi-task with strong attention to detail.
- Ability to communicate effectively with internal customers in a professional manner; ability to work in fast paced environment with high volume.
- Previous knowledge and experience with CRM system and proficiency in general computer skills.
- 2 -5 years of experience in investigative research, billing processing and/or data entry experience.
- Proficiency in Microsoft Excel a plus.
- Competitive compensation, benefits and generous time-off policies
- 4-Day summer work weeks and a winter holiday break
- 401(k) / DCPP matching
- Annual bonus program
- Casual, dog-friendly, and innovative office spaces
- For a comprehensive list of benefits, please visit our website: https://jobs.jobvite.com/carfax/p/benefits
- 10X Virginia Business Best Places to Work
- 9X Washingtonian Great Places to Work
- 9X Washington Post Top Workplace
- 3X St. Louis Post-Dispatch Best Places to Work
About CARFAX
CARFAX, part of S&P Global Mobility, helps millions of people every day confidently shop, buy, service and sell used cars with innovative solutions powered by CARFAX vehicle history information. The expert in vehicle history since 1984, CARFAX provides exclusive services like CARFAX Used Car Listings, CARFAX Car Care, CARFAX History-Based Value and the flagship CARFAX® Vehicle History Report™ to consumers and the automotive industry. CARFAX owns the world’s largest vehicle history database and is nationally recognized as a top workplace by The Washington Post and Glassdoor.com. Shop, Buy, Service, Sell – Show me the CARFAX™. S&P Global Mobility is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets.
CARFAX is an Affirmative Action/Equal Opportunity Employer. It is the policy of CARFAX to provide equal employment opportunity to all persons regardless of race, color, sex, pregnancy, religion, national origin, age, ancestry, citizenship status, veteran status, military status, disability or handicap, sexual orientation, genetic information or any other status protected by federal, state or local law. In addition, CARFAX will provide reasonable accommodations for qualified individuals with disabilities. We maintain a drug-free workplace. We are a participant in E-Verify.