Personalization Product Manager
Description
Join Team CARFAX as a Personalization Product Manager
Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We’re more than just a company: We help millions of consumers make more-informed decisions every day. We know that our teammates are our most valuable asset, and we value a balanced life while tackling challenging projects in a fast-paced environment.
CARFAX is one the most trusted brands in automotive. For 35 years, we have been helping people shop, buy, own and sell used cars. We continue to innovate and build world-class products that millions of people use every day.
CARFAX’s Personalization Product Manager will work across the organization to develop our Personalization platform that helps guide millions of people as they shop, buy, maintain, or sell cars.
Your expertise will share the platform capabilities in leveraging consumer insights to provide a tailored experience that delivers highly relevant content at every touch point, both on-site (web and app) and off-site (digital messaging and social media channels).
The right candidate will bring a good mix of experience with product management skill set, technical fluency (feel comfortable understanding technology concepts with engineering and data scientists) and an entrepreneurial mindset.
What you’ll be doing:
- Define the vision & strategy, development and execution of the product that is critical to drive personalization throughout CARFAX
- Identify new opportunities that can be unlocked by data insights (quantitative and qualitative) to drive omnichannel personalization
- Lead the integration of personalization features across our user experience, ensuring alignment with the overall product roadmap
- Rally the business behind the centralized personalization concept and work to infuse it into our culture
- Lead cross-functional teams; including engineering, project management, analytics, data science, UX, user research and marketing – in the ideation, technical development, and launch of innovative products.
- Make decisions based on quantitative and qualitative data. Deeply understand car shopper needs, pain points, and behaviors, and transform that knowledge into critical moments for personalization to build a cohesive roadmap of features that aligns to company goals.
- Translate your product vision into detailed functional specifications.
- Define metrics that inform the success of the products, monitor performance in real-time, and determine a product roll-out strategy based on personalization insights.
- Understand CARFAX’s strategic and competitive position and deliver products that are recognized best in the industry.
- Maximize efficiency in a constantly evolving environment where the process is fluid and creative solutions are the norm.
What we’re looking for:
- 5+ years of product management focused on large scale platforms or services (preferred)
- Previous experience leading or implementing personalized lifecycle consumer experience (preferred)
- Experience integrating features across multiple teams
- Demonstrated track record working with data and/or data products (preferred)
- Entrepreneurial mindset, with a bias toward action and customer focused innovation. You thrive on challenges and not be deterred by difficult situations. You work proactively rather than reactively.
- Highly collaborative with excellent communication skills - able to manage stakeholders up, down, and sideways.
- Exceptional problem solving and analytical skills; willingness to get into the details and drive clarity from ambiguity.
- Proven ability to push forward on multiple projects simultaneously.
- Passion for making decisions quickly to seize opportunities that lead to team success.
- BA/BS
What’s in it for you:
- Competitive compensation, benefits and generous time-off policies
- 4-Day summer work weeks and a winter holiday break
- 401(k) / DCPP matching
- Annual bonus program
- Casual, dog-friendly, and innovative office spaces
- For a comprehensive list of benefits, please visit our website: https://jobs.jobvite.com/carfax/p/benefits
Don’t just take our word for it:
- 10X Virginia Business Best Places to Work
- 10X Washington Post Top Workplace
- 9X Washingtonian Great Places to Work
- 3X St. Louis Post-Dispatch Best Places to Work
About CARFAX
CARFAX, part of S&P Global Mobility, helps millions of people every day confidently shop, buy, service and sell used cars with innovative solutions powered by CARFAX vehicle history information. The expert in vehicle history since 1984, CARFAX provides exclusive services like CARFAX Used Car Listings, CARFAX Car Care, CARFAX History-Based Value and the flagship CARFAX® Vehicle History Report™ to consumers and the automotive industry. CARFAX owns the world’s largest vehicle history database and is nationally recognized as a top workplace by The Washington Post and Glassdoor.com. Shop, Buy, Service, Sell – Show me the CARFAX™. S&P Global Mobility is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets.
CARFAX is an Affirmative Action/Equal Opportunity Employer. It is the policy of CARFAX to provide equal employment opportunity to all persons regardless of race, color, sex, pregnancy, religion, national origin, age, ancestry, citizenship status, veteran status, military status, disability or handicap, sexual orientation, genetic information or any other status protected by federal, state or local law. In addition, CARFAX will provide reasonable accommodations for qualified individuals with disabilities. We maintain a drug-free workplace. We are a participant in E-Verify.