IT Support Specialist/Service Desk

Internal IT Louisville, Kentucky


Description

Dean Dorton, one of Kentucky’s largest regional business and technology consulting firms, has an exciting opportunity for an entry level technology professional. This is a first level IT support role, assisting end-users with hardware, software and network troubleshooting issues. 
Join our growing technology team as a Technology Associate to assist our Managed IT Services clients with basic technology needs.
Specific job responsibilities may include:
  • Serve as the first point of contact for end-users seeking technical assistance over the phone or email
  • Provide white-glove customer service through professional communication and follow-up
  • Monitor service desk ticket management platform
  • Respond to IT requests and inquiries in a timely manner
  • Efficiently gather and document technical information
  • Triage, troubleshoot, and/or escalate service desk tickets
  • Serve as a liaison between end users and technical escalation teams
  • Use knowledge base, support tools, and resources to effectively research and troubleshoot IT problems
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Walk the end-users through the problem-solving process
Key Competencies:
  • Excellent verbal and written communication skills
  • Strong drive for excellence and attention to detail
  • Proficient analytical and problem-solving skills
  • Ability to multi-task and prioritize well
Dean Dorton is seeking an entry level professional with a Bachelor’s degree in Computer Science or related degree. Candidates will stand out if they have prior helpdesk experience or hands-on/virtual lab coursework or self-study toward technical skills and/or certifications.
 
The position may require coverage during the following shifts (or on a rotating schedule):
 
7 a.m. – 4 p.m.
8 a.m. – 5 p.m.
10 a.m. – 7 p.m.
  
Learn more about Dean Dorton at www.deandorton.com. And, be sure to read about our recognition as a “Best Places to Work” in Kentucky for 19 consecutive years!  
  
Dean Dorton does not discriminate!  We welcome anyone of any race, religion, color, national origin, political affiliation, pregnancy, ancestry, handicap, medical condition, disability, marital status, age, sexual orientation or gender.