Clinical System Engineer I - Medical Device Technical Support

Business Support Morrisville, North Carolina Salt Lake City, Utah Hazelwood, Missouri

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Description

Position Summary:
Provide technical support, training, troubleshooting, and consultation to internal and external customers for the diagnostic test systems marketed by bioMérieux. Utilize electrical/mechanical skills to provide instrument hardware and technical support for bioMérieux systems. Coordinate efforts with Clinical Application Specialists to provide world-class system support for all internal and external customers. A Clinical System Engineer promotes teamwork and cooperation, removes barriers to productivity, creates an enthusiastic/positive work environment.
Primary Responsibilities:
  • Prioritize answering customer inquiries, both internal and external, per established guidelines and documents in ERP system; consult as appropriate with Clinical Applications Specialists, peers, Management, Global Customer Support and Lab IT Specialists.
  • Provide consistent follow up to ensure customer satisfaction and meet minimum key performance indicators.
  • Implement problem solving and troubleshooting techniques to resolve customer concerns raised during installation, operation, and maintenance events.
  • Establish and maintain ERP certification.
  • Learn bioMérieux products and procedures that are job specific and assist with implementation of new products.
  • Learn and develop networking skills to provide connectivity support for our solutions.
  • Perform on-call duties as needed to provide 24-hour technical support to customers.
  • Participate in revenue generation initiatives through promotion of value-added projects and services.
  • Perform all work in compliance with company quality procedures and standards.
  • Perform other duties as assigned.
Education, Skills, & Experience:
  • Associate’s degree or technical school equivalent in Electronic Technology, Computer Science with 2+ years of experience in mechanical, electrical, vacuum, or laser systems.
    • High school diploma/GED with 5 years of experience also accepted
    • Bachelor's degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Biotechnology, or related field with 0 years of experience also accepted
    • Biomedical instruments experience preferred.
  • Experienced in resolving customer problems and providing a high level of customer satisfaction.
  • Demonstrated ability to develop a working knowledge on multiple complex electrical systems.
  • Proficiency in basic networking skills.
  • Knowledge of bioMérieux products and Salesforce is a plus.

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BioFire Diagnostics, LLC. is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Please be advised that the receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicant’s identity and legal authorization to work in the United States are required of all new hires. Any misrepresentation, falsification, or material omission may result in the failure to receive an offer, the retraction of an offer, or if already hired, dismissal. If you are a qualified individual with a disability, you may request a reasonable accommodation in BioFire Diagnostics’ application process by contacting us via telephone at (385) 770-1132, by email at [email protected], or by dialing 711 for access to Telecommunications Relay Services (TRS).

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