U.S. Content Coordinator

Legal Richardson, Texas Houston, Texas

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Description

Who we are: BAL is a team of brilliant people who change lives through elite immigration work and collaborative innovation. We pursue the exceptional in all that we do, but never at the expense of our values. There’s no denying our work is demanding, both in volume and pace, but we’re up for the challenge. We love the balance of hard work and fun – so, you’ll see us in jeans as we shatter glass ceilings and conventional stereotypes. BAL employees feel valued, rewarded, and respected. We seek opportunities to be of service to others and our communities. We are committed to your growth and development, and want to set you up for success here at BAL and beyond. 
 
Who you are: You are looking for work that has a purpose. You aren’t afraid to roll up your sleeves and get stuff done. You learn quickly. You move fast. You embrace challenge and detail as well as creative thinking. You believe you have something unique to contribute and you aren’t afraid to raise your hand. You understand that powering human achievement is ultimately about impacting a real person. You are looking for a place to grow and an environment where everyone has a spot and is genuinely welcome. 
 
We’re better together: A bright, driven person like you and an industry-leading powerhouse like BAL? It’s a perfect combination! We truly want to see you succeed here and become an integral part of our mission to provide an experience that makes a positive difference in people’s lives. Come be a part of something special, where you can have an impact and be valued just for being you! 
 
In addition to competitive pay, a discretionary annual bonus, and a supportive, team oriented culture, we offer an outstanding benefits package that includes medical, dental, vision, disability, and life insurance, sick time, unlimited vacation, and 401(k) with company match. 
 
OVERVIEW: 
Under the direct supervision of the U.S. Sr. Content Manager, the Content Coordinator is responsible for organizing, creating, and maintaining legal content resources across multiple platforms.  The Content Coordinator role works closely with other members of the Knowledge Management department to deliver exceptional content to internal and external stakeholders.  
 
PRIMARY RESPONSIBILITIES: (Under the supervision of the U.S. Sr. Content Manager) 
  • Create and maintain immigration processing outlines, communication templates, intake questionnaires, work flows, and other content used to support case processing for our external clients.
  • Configure and maintain the content metadata within BAL’s proprietary software and other platforms.
  • Conduct thorough research on industry-related topics to ensure accuracy and depth in content creation.
  • Collaborate with subject matter experts to validate the accuracy of information.
  • Implement quality control processes to review and edit content for accuracy, clarity, and completeness, as well as grammar, style, and clarity.
  • Offer ongoing support to users to maximize the utility of the knowledge base.
  • Regularly communicate updates and improvements to the knowledge base to relevant stakeholders.
  • Collaborate with IT and other departments to integrate knowledge management systems seamlessly.
  • Assist with data mapping for knowledge document automation.
 
QUALIFICATIONS: 
  • Bachelor’s degree, or foreign equivalent, in Legal Studies, Technical Writing, English, International Studies, Communications, or related field.
  • Proven experience in content coordination, content management, or a similar role.
  • Excellent written and verbal communication skills.
  • Strong writing and editing skills, with the ability to convey complex technical concepts in clear and concise language.
  • Detail-oriented with a focus on accuracy and quality.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Familiarity with document management systems and collaboration tools.
  • Previous experience working in immigration/global mobility preferred.
 
WORKING CONDITIONS: 
  • Able to sit and work at a computer keyboard for extended periods of time.
  • Able to stoop, kneel, bend at the waist and reach on a daily basis.
  • Able to perform general office administrative activities: copying, filing, delivering and using the telephone.
  • Able to lift and move up to 25 pounds occasionally.
  • Regular and on-time attendance.
  • Must be able to prioritize, schedule and complete testing required for multiple applications with overlapping schedules. 
  • A certain degree of creativity and flexibility is required.
  • Hours may exceed 40 hours per week.
  • Occasional travel by conventional means including aircraft, motor vehicle and the like within the region and to other locations as required.
 
Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job. 
 
Berry Appleman & Leiden is an Equal Opportunity Employer. It is the policy of BAL to ensure an equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, religion, gender, gender identity or expression, age, disability, alienage or citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation or any other characteristic protected by law. BAL prohibits and will not tolerate any such discrimination or harassment. 
 
BAL does not accept unsolicited resumes from recruiters or employment agencies. BAL is under no obligation to pay any referral compensation or recruiter fee in the absence of a current executed Recruitment Services Agreement. In the event a recruiter or agency submits an unsolicited resume or candidate without an agreement, BAL reserves the right to pursue and hire said candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of BAL. If your agency would like to be considered as a potential recruiting partner, please forward your contact information to [email protected]. 

WORKING CONDITIONS: Able to sit and work at a computer keyboard for extended periods of time. Able to stoop, kneel, bend at the waist and reach on a daily basis. Able to perform general office administrative activities: copying, filing, delivering and using the telephone. Able to lift and move up to 25 pounds occasionally. Regular and on-time attendance. Must be able to prioritized, schedule and complete testing required for multiple applications with overlapping schedules. A certain degree of creativity and flexibility is required. Hours may exceed 40 hours per week. Occasional travel by conventional means including aircraft, motor vehicle and the like within the region and to other locations as required.

Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.

Berry Appleman & Leiden is an Equal Opportunity Employer. It is the policy of BAL to ensure an equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, religion, gender, gender identity or expression, age, disability, alienage or citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation or any other characteristic protected by law. BAL prohibits and will not tolerate any such discrimination or harassment.

BAL does not accept unsolicited resumes from recruiters or employment agencies. BAL is under no obligation to pay any referral compensation or recruiter fee in the absence of a current executed Recruitment Services Agreement. In the event a recruiter or agency submits an unsolicited resume or candidate without an agreement, BAL reserves the right to pursue and hire said candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of BAL. If your agency would like to be considered as a potential recruiting partner, please forward your contact information to [email protected].

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