Client Relationships Analyst

Other Richardson, Texas


Description

Who we are: BAL is a team of brilliant people who change lives through elite immigration work and collaborative innovation. We pursue the exceptional in all that we do, but never at the expense of our values. There’s no denying our work is demanding, both in volume and pace, but we’re up for the challenge. We love the balance of hard work and fun – so, you’ll see us in jeans as we shatter glass ceilings and conventional stereotypes. BAL employees feel valued, rewarded, and respected. We seek opportunities to be of service to others and our communities. We are committed to your growth and development and want to set you up for success here at BAL and beyond.
 
Who you are: You are looking for work that has a purpose. You aren’t afraid to roll up your sleeves and get stuff done. You learn quickly. You move fast. You embrace challenge and detail as well as creative thinking. You believe you have something unique to contribute and you aren’t afraid to raise your hand. You understand that powering human achievement is ultimately about impacting a real person. You are looking for a place to grow and an environment where everyone has a spot and is genuinely welcome.
 
We’re better together: A bright, driven person like you and an industry-leading powerhouse like BAL? It’s a perfect combination! We truly want to see you succeed here and become an integral part of our mission to provide an experience that makes a positive difference in people’s lives. Come be a part of something special, where you can have an impact and be valued just for being you!
In addition to competitive pay, a discretionary annual bonus, and a supportive, team-oriented culture, we offer an outstanding benefits package that includes medical, dental, vision, disability, and life insurance, sick time, unlimited vacation, and 401(k) with company match.
 
OVERVIEW:  The Client Relationship Analyst (CRA) will work closely with a Client Relationship Manager/Sr. Manager or Director (CRM/CRSM/CRD) in support of the day-to-day delivery of account management functions in collaboration with broader firm-wide resources. As part of a team, the CRA will help BAL and its clients with effective project and program management, structured problem solving, data gathering and analysis, advanced modeling, effective stakeholder engagement, and thoughtful change management.

PRIMARY RESPONSIBILITIES (Under the supervision of the Client Relationship Manager, Sr. Manager or Director):

Responsibilities and essential job functions include but are not limited to the following:

  • Client Experience (CX): Always consider elevating client experiences within respective accounts. Assist in continuous improvement efforts to better serve our clients and their employees.
  • Program Delivery: Proactively engage and support in the management of several client accounts, keeping managers and above informed. Provide timely responses to client and internal requests. Responsible for attending internal/external meetings and gathering and distributing meeting notes. Assist in creating client-ready deliverables in Word, Excel, and PowerPoint.
  • Stakeholder Engagement: Build and maintain effective relationships with clients and members of the CR team. Build internal relationships necessary to navigate BAL efficiently and effectively while embodying the OneBAL culture.  
  • Status, SLA, and Reporting: Execute and distribute administrative and/or client-specific program-level reporting, such as case volume and statistics, as well as reporting on customer satisfaction, SLAs, and KPIs. Analyze program-level reporting in consultation with CR Managers, Senior Managers and/or Directors, Account Leads, and/or Practice Support.
  • Project Management: Basic understanding of the project management lifecycle to assist in oversight and execution of project deliverables.
  • Knowledge/Training: Assist in developing client-specific content concerning client presentations, process flows, standard operating procedures, training decks, etc., while maintaining BAL and client branding guidelines and standards.
  • Insights: Remain informed on current local and national business and economic topics which may impact BAL, its clients or other key stakeholders.QUALIFICATIONS:

QUALIFICATIONS:

  • Bachelor’s degree required.
  • 2+ years’ relevant and/or industry experience.
  • Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
  • Ability to thrive in a fast-paced environment.
  • Values collaboration and teamwork.
  • Accountable and proactive attitude.
  • Ability to work independently.
  • Acute attention to detail.
  • Exceptional organizational skills.
  • Strong communication skills, both written and verbal.
  • Excellent PowerPoint skills and creativity.
  • Sincere interest in building relationships.
 

WORKING CONDITIONS: Able to sit and work at a computer keyboard for extended periods of time. Able to stoop, kneel, bend at the waist and reach on a daily basis. Able to perform general office administrative activities: copying, filing, delivering and using the telephone. Able to lift and move up to 25 pounds occasionally. Regular and on-time attendance. Must be able to prioritized, schedule and complete testing required for multiple applications with overlapping schedules. A certain degree of creativity and flexibility is required. Hours may exceed 40 hours per week. Occasional travel by conventional means including aircraft, motor vehicle and the like within the region and to other locations as required.

Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.

Berry Appleman & Leiden is an Equal Opportunity Employer. It is the policy of BAL to ensure an equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, religion, gender, gender identity or expression, age, disability, alienage or citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation or any other characteristic protected by law. BAL prohibits and will not tolerate any such discrimination or harassment.

BAL does not accept unsolicited resumes from recruiters or employment agencies. BAL is under no obligation to pay any referral compensation or recruiter fee in the absence of a current executed Recruitment Services Agreement. In the event a recruiter or agency submits an unsolicited resume or candidate without an agreement, BAL reserves the right to pursue and hire said candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of BAL. If your agency would like to be considered as a potential recruiting partner, please forward your contact information to [email protected].