Sr. Manager of Cloud Operations

Information Technology Richardson, Texas


Description

Must be located in, or willing to relocate to, the Dallas Fort Worth area. This role requires 3 days in office. 

Who we are
BAL is a team of brilliant people who change lives through elite immigration work and collaborative innovation. We pursue the exceptional in all that we do, but never at the expense of our values. There’s no denying our work is demanding, both in volume and pace, but we’re up for the challenge. We love the balance of hard work and fun – so, you’ll see us in jeans as we shatter glass ceilings and conventional stereotypes. BAL employees feel valued, rewarded, and respected. We seek opportunities to be of service to others and our communities. We are committed to your growth and development, and want to set you up for success here at BAL and beyond.

Who you are:
You are looking for work that has purpose. You aren’t afraid to roll up your sleeves and get stuff done. You learn quickly. You move fast. You embrace challenge and detail as well as creative thinking.  You believe you have something unique to contribute and you aren’t afraid to raise your hand.  You understand that powering human achievement is ultimately about impacting a real person. You are looking for a place to grow and an environment where everyone has a spot and is genuinely welcome. 

We’re better together: 
A bright, driven person like you and an industry-leading powerhouse like BAL? It’s a perfect combination! We truly want to see you succeed here and become an integral part of our mission to provide an experience that makes a positive difference in people’s lives. Come be a part of something special, where you can have an impact and be valued just for being you!
 
OVERVIEW
We are seeking an experienced CloudOps Manager to lead and manage our cloud operations team. The ideal candidate will be responsible for overseeing our cloud infrastructure, ensuring optimal performance, security, and scalability. This role involves managing cloud deployments, monitoring system health, optimizing costs, and implementing industry best practices. The CloudOps Manager will lead a team of engineers, work closely with cross-functional teams, and drive strategic initiatives to enhance our cloud capabilities. Strong leadership skills, experience in cloud platforms (AWS, Azure, GCP) preferred but not required, and a proactive approach to problem-solving are essential.
 
RESPONSIBILITIES
  • Design and implement organizational structures, recruiting the right blend of junior and senior employees, contractors, and consultants to build a robust team.
  • Foster a high-performance culture through effective mentorship and coaching, promoting continuous improvement and professional growth.
  • Oversee multiple work streams, both tactical and strategic, ensuring alignment with the organization’s highest priorities.
  • Evaluate team performance regularly, identifying opportunities to enhance productivity and streamline processes.
  • Maintain a comprehensive understanding of the broader organizational goals, ensuring team solutions contribute to the overall strategic vision.
  • Familiarity with  modern software development practices such as Agile, Lean, and contemporary QA methodologies
  • Focus on delivering solutions that enhance the efficiency and effectiveness of the Development pods and DevOps team.
  • Implement and improve processes to ensure high standards of customer service and support.
  • Skillfully prioritize tasks, discerning what requires full automation versus manual processes, and ensuring critical tasks are addressed promptly.
  • Exhibit confidence in introducing and leading innovative work methodologies without requiring detailed guidance.
  • Demonstrate strong problem-solving abilities, effectively removing obstacles and ensuring smooth project progression.
  • Identify and manage potential risks, including future roadblocks and security concerns, proactively developing mitigation strategies.
  • Communicate effectively with diverse audiences, tailoring messages for developers, managers, and executives to ensure clarity and alignment.
  • Adapt messaging and approach based on the audience to facilitate understanding and cooperation across the organization.
QUALIFICATIONS
  • Degree in Information Technology or a related field is preferred, but not required.
  • Experience in cloud operations management with minimum 3 years experience in cloud operations preferred and 5+ years in a leadership or managerial role.
  • Proven track record of leading and managing high-performing teams, with a focus on mentoring and development.
  • Demonstrated ability to drive strategic initiatives and manage complex projects in a fast-paced environment.
  • Reasonable understanding of cloud security principles, tools, and best practices.
  • Deep understanding of modern software development processes and methodologies.
  • Strong strategic thinking, problem-solving, and risk management skills.
  • Excellent communication and interpersonal abilities.
  • Ability to innovate and drive continuous improvement in work practices and processes.
Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.
Berry Appleman & Leiden is an Equal Opportunity Employer. It is the policy of BAL to ensure an equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, religion, gender, gender identity or expression, age, disability, alienage or citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation or any other characteristic protected by law. BAL prohibits and will not tolerate any such discrimination or harassment.
BAL does not accept unsolicited resumes from recruiters or employment agencies. BAL is under no obligation to pay any referral compensation or recruiter fee in the absence of a current executed Recruitment Services Agreement. In the event a recruiter or agency submits an unsolicited resume or candidate without an agreement, BAL reserves the right to pursue and hire said candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of BAL. If your agency would like to be considered as a potential recruiting partner, please forward your contact information to [email protected].

WORKING CONDITIONS: Able to sit and work at a computer keyboard for extended periods of time. Able to stoop, kneel, bend at the waist and reach on a daily basis. Able to perform general office administrative activities: copying, filing, delivering and using the telephone. Able to lift and move up to 25 pounds occasionally. Regular and on-time attendance. Must be able to prioritized, schedule and complete testing required for multiple applications with overlapping schedules. A certain degree of creativity and flexibility is required. Hours may exceed 40 hours per week. Occasional travel by conventional means including aircraft, motor vehicle and the like within the region and to other locations as required.

Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.

Berry Appleman & Leiden is an Equal Opportunity Employer. It is the policy of BAL to ensure an equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, religion, gender, gender identity or expression, age, disability, alienage or citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation or any other characteristic protected by law. BAL prohibits and will not tolerate any such discrimination or harassment.

BAL does not accept unsolicited resumes from recruiters or employment agencies. BAL is under no obligation to pay any referral compensation or recruiter fee in the absence of a current executed Recruitment Services Agreement. In the event a recruiter or agency submits an unsolicited resume or candidate without an agreement, BAL reserves the right to pursue and hire said candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of BAL. If your agency would like to be considered as a potential recruiting partner, please forward your contact information to [email protected].