Field Service Engineer

Other Totowa, New Jersey


Description

Core Responsibilities:

  • Perform installations, preventative maintenance and remedial repair maintenance on complex electro-mechanical semiconductor capital equipment at global customer locations.
  • Create and maintain a high level of customer satisfaction through advanced customer service skills, implementing fast quality responses to both internal and external customers while maintaining a safety first mentality.
  • Develop action plans for problem resolution and present to internal and external customers.
  • Develop improvements for processes, hardware and software for continuous improvement of company’s equipment / business operation.
  • Work closely with sales team and complete a facility detail form for new systems to ensure equipment complies with assigned location/space requirements at FAB.
  • Complete detailed Field Service Reports and submit to management in a timely manner.
  • Document issues that cannot immediately be resolved at customer site by using appropriate format.
  • Additional duties as assigned.

Qualifications:

  • 5 + years field service/customer support experience of sophisticated, complex precision equipment.
  • Bachelor’s degree in chemical engineering, electrical / electronic mechanical engineering.
  • Must possess basic troubleshooting techniques in repairing complex microprocessor controlled electro-mechanical systems.
  • Well-able to read and interpret electronic/electro-mechanical schematics and drawings.
  • Outstanding and extremely professional customer service skills.
  • Ability to work with hand tools.
  • Knowledge in any of the following areas is a PLUS: Experience working in a FAB facility, closed loop communications control, electro-mechanical controls or microprocessor based controllers, chemical handling including acids, FAB safely requirements or practices.
  • Military experience is also a plus.
  • International and domestic travel required.