Compliance Representative

Operations Boston, Massachusetts


The Compliance Representative is responsible for the set up and maintenance of compliance relationships with customers, and includes the on-boarding of new customers, reviewing new requirements for established customers, and assisting with scheduled, proactive reviews of key account websites for updates and new compliance information. The Compliance Department is a proactive team, responsible for representing HBG and our distribution clients with accuracy, integrity and excellent customer service. This position reports to the Compliance Manager.


  • Negotiate sound agreements with retail customers on behalf of HBG and its publishing clients
  • Serve as point of contact for HBG departments, distribution clients (clients), and customers, managing communication of all compliance related information, and assisting in the negotiation of agreements, exemptions, and waivers
  • Assist with process improvement projects, and the training of various groups in areas such as SharePoint usage, post account launch support, and working with customer web portals
  • Assist with creating and maintaining compliance reports and metrics
  • Assist with archiving digital and paper documentation in SharePoint
  • Other duties as needed


  • 1 to 2 years relevant work experience
  • Demonstrated communication (written & verbal) and collaboration skills, with the ability to work and communicate effectively with both individuals and groups, at all levels of an organization
  • Friendly and professional demeanor with a positive, customer service oriented attitude
  • Flexibility to handle varying assignments simultaneously, and ability to accommodate shifting priorities
  • Self-starter with a high desire to achieve goals
  • Attention to detail/accuracy in work
  • Excellent analytical and decision-making skills
  • Proven ability to work independently on a project, and see it through to completion
  • Resourcefulness - ability to think creatively to find solutions
  • Desire to effect change and improve processes
  • Vendor Compliance, Customer Management and/or Supply Chain experience (strongly preferred)
  • Familiarity with EDI strongly preferred
  • Bachelor's Degree


  • Demonstrated expertise in MS Office Suite, particularly Excel
  • Willingness to learn and use unfamiliar technology/systems
  • SharePoint experience a plus
  • Zendesk experience a plus
  • Syncrofy experience a plus

Hachette Book Group is a leading trade publisher in the U.S., and a division of Hachette Livre, the third largest trade and educational publisher in the world. Headquartered in New York, HBG also has major offices in Boston, MA, Boulder, CO, Brentwood, TN, Berkley, CA, Philadelphia, PA and Lebanon, IN. HBG also provides a wide range of distribution, fulfillment, digital and sales services to a number of third party publishers.