Business Intelligence Analyst

Customer Service Trivandrum, Kerala


Infoblox is seeking a Business Intelligence Analyst  (OFF ROLE) to join our Global Customer Care Operations team in Trivandrum. This person works with business stakeholders to understand requirements and supports analytical and reporting needs. In this role, you will report to the Director of Systems and Operations.


  • Create reports and dashboards in Oracle, Salesforce and Tableau
  • Analyze data to find ways to improve operations
  • Conduct investigative internal audits and create reports of findings
  • Identify deficiencies and areas for improvement and redesign
  • Apply statistical analysis, simulations, and predictive modelling to analyze current procedures
  • Recommend strategies and develop new procedures
  • Compare processes with industry standards and best practices


    • Bachelor's Degree in Business Administration, Computer Science or related field preferred
    • 3+ years’ experience as an operations analyst or in a related position
    • Able to analyze large, complex data sets using a variety of software and tools
    • Comfortable with database administration skills and resources
    • Able to multitask, prioritize, and manage time efficiently
    • Goal-oriented, organized team player
    • Excellent verbal and written communication skills
    • Pays strict attention to detail
    • Good interpersonal and presentation skills for interaction with all levels of management
    • Willingness to work night shifts (US Shift)


It’s an exciting time to be at Infoblox. We are the market leader in technology for network control. Our success depends on bright, energetic, talented people who share a passion for excellence in building the next generation of networking technologies—and having fun along the way. Infoblox offers a fast-paced, action-oriented environment. We promote a culture that embraces innovation, change, teamwork, and strong partnerships. Join the winning Infoblox team—our future looks bright, and so will yours. To check out what it’s like to be a Bloxer click here.