*Technical Support Representative

Technical Support Ann Arbor, Michigan

Barracuda Networks is currently looking for a highly motivated and excited Technical Support Representative.  This role is a front line facing position requiring the ideal technical skills necessary to understand, document, and troubleshoot the customers' product support issues in an efficient manner that is beneficial to the customer and the company in a high demand environment. You will be responsible for advanced problem solving and troubleshooting in our 7x24x365 award winning call center.

Must Haves to be successful:

  • Associates degree in IT, relevant training or equivalent experience
  • 0-2 years basic knowledge of Linux/Unix OS experience
  • Customer Service experience, either in person or via phone
  • Troubleshooting/problem resolution
  • Technical understanding of Servers and Networking technologies such as TCP/IP, Routing, DHCP
  • Basic Networking or Server experience
  • Ability to learn and adapt to quickly changing circumstances, direction and strategy

Nice to Haves:

  • Call Center or Help Desk experience
  • Ticketing system/documenting experience
  • Windows knowledge and support, including Active Directory, LDAP and RADIUS
  • Technical Certification, such as CompTIA/Cisco/SANS, a plus
  • Routing and switching technologies
  • Experience with databases such as MySql, Postgres, and NoSQL
  • Experience in any of the Scripting languages such as Bash, Shell, Perl, Python
  • Experience in Fault isolation and root cause analysis to diagnose and solve complex technical issues
  • Bachelor’s degree in IT

Our work place incudes:

  • Great downtown location with tons of restaurants within walking distance
  • Open floor concept
  • Table tennis and arcade machines
  • Subsidized parking
  • Bagel Wednesdays
  • Great Benefits, including HSA, and 401K available!