*Technical Support Representative

Technical Support San Jose, California

Barracuda Networks is currently looking for highly motivated and excited computer and networking technicians, to provide quality support of our superb networking and security products. This role will be an entry level front line facing position requiring the ideal technical skills necessary to understand, document, and troubleshoot the customers' product support issues in an efficient manner that is beneficial to the customer and the company in a high demand environment. We are looking for eager folks whom are willing to dedicate themselves to learning the product they support and technologies it uses to provide the top notch support Barracuda Networks has come to be known for in the industry. 

 Overview of primary responsibilities: 

  • Provide technical support to customers and resellers over email, phone and chat mediums
  • Create, revise and publish internal and public facing product solutions
  • Document, escalate and follow through with product bugs and/or issues 

 Must Haves to be successful:

  • Associates degree in IT, relevant training or equivalent experience
  • 0-2 years basic knowledge of Linux/Unix OS experience
  • Customer Service experience, either in person or via phone
  • Troubleshooting/problem resolution
  • Technical understanding of Servers and Networking technologies such as TCP/IP, Routing, DHCP
  • Basic Networking or Server experience
  • Ability to learn and adapt to quickly changing circumstances, direction and strategy

Nice to Haves:

  • Call Center or Help Desk experience
  • Ticketing system/documenting experience
  • Windows knowledge and support, including Active Directory, LDAP and RADIUS
  • Technical Certification, such as CompTIA/Cisco/SANS, a plus
  • Routing and switching technologies
  • Experience with databases such as MySql, Postgres, and NoSQL
  • Experience in any of the Scripting languages such as Bash, Shell, Perl, Python
  • Experience in Fault isolation and root cause analysis to diagnose and solve complex technical issues
  • Bachelor’s degree in IT
  • CCNA Certification

 BENEFITS: 

Medical / Vision / Dental 401(k) Health Flexible Spending Account (HFSA)  

Great company to work for!