Residential Services Director

Residential Services Whiteriver, Arizona











STATEMENT OF JOB: The Residential Services Director develops, maintains, monitors and supervises the operation of residential services at Apache Behavioral Health Services, Inc. (“ABHS”) The Residential Services Director will establish objectives, monitor progress, delegate responsibilities, provide direction and guidance, milieu evaluation personnel management as well as implement and maintain personnel policies. Other duties include to develop program budgets and oversee spending in accordance with the agency’s fiscal policy. The Residential Services Director works collaboratively and cooperatively within the management team of ABHS to accomplish the mission of the Program and the Organization. As a member of the ABHS Management Team, the Residential Services Director participates as an effective team member to develop policy, programs and services that enhance the mission of ABHS. The Residential Services Director also plans, implements and participates in special events within the agency and community. 



  1. Responsible for establishing and maintaining clean, safe, and responsive temporary housing environments that promote a positive community spirit and support the vision and mission of ABHS.
  2. Establishes and maintains programming, services, activities and systems of communication in all programs that promote a strong sense of community, support the agency training and program philosophy, and mirror the ABHS Mission.
  3. Collaborates with all departments and programs to ensure integration and a seamless service delivery system for residents.
  4. Participates in regular Management Team meetings for team building, general business, in-service training, program development, and coordination of services in program and throughout ABHS. Translates decisions into policy and procedures.
  5. Attends all required workshops, training, and meetings.
  6. Performs other reasonably related business duties as assigned by immediate supervisor and other management as required.
  7. Ability to travel with reliable transportation to off-site locations.

Supervision of Staff:

  1. Hires, orients, evaluates, schedules and terminates personnel per established policy and procedures.
  2. Provide a positive role model to clients and staff through leadership, self-discipline, and genuine care for residents. All residents and staff members must be treated with dignity and respect.
  3. Promotes and maintains positive communication among all staff, residents, resident support systems and community stakeholders.
  4. Communicates job expectations; plans, monitors, and appraises job results.
  5. With staff, sets measurable goals and evaluates achievement of goals.
  6. Gives and receives feedback and evaluation as an improvement tool.
  7. Coaches, counsels, and disciplines employees.
  8. Enforces systems, policies, and procedures and provides appropriate documentation.
  9. Recommends development of personal growth and opportunities.
  10. Identifies and evaluates alternative courses of action through utilization of principles of problem solving skills.
  11. Demonstrates emphasis on improving quality of staff, systems, and environment.
  12. Initiates and/or participates in processes to address and resolve issues impacting quality of services in programs and facilities.
  13. Must be able to demonstrate effective leadership skills.
  14. Consistent maintenance of favorable and effective relations in assigned area.
  15. Ability to plan, organize, and effectively present ideas and concepts to groups both orally and in writing.
  16. Demonstrated ability to coordinate a high level of activity under a variety of conditions and constraints.


  1. Abide by all applicable policies, procedures, and program standards of ABHS, White Mountain Apache Tribe, Indian Health Services, Arizona Health Care Cost Containment System (AHCCCS) and other pertinent regulatory authorities.
  2. Designs data collection systems as needed.  Assists and ensures that Shelter Managers report data and provide a critical analysis of their data on a regular basis at the Monthly Outcomes Meeting and in accordance with funding source requirements.
  3. Monitors data to ensure data is being evaluated and is up-to-date and accurate always.
  4. Provides site inspections and file review on a regularly scheduled basis to assure successful audits and assists with site inspections, audits, and other related needs.
  5. Ensures compliance with all contracts and outside regulatory agencies that apply.
  6. Develops and maintains up-to-date department and agency policies and procedures consistent with agency practice and Mission, and coordinates with internal programs to ensure consistency among programs.
  7. Communicates pressing legal issues, health/safety issues, social welfare issues, and other related issues to supervisor and in a timely manner.
  8. Evaluates the managers’ filing systems (electronic and paper) periodically to ensure that documentation is maintained in an orderly fashion, and office areas are maintained in such a fashion that documents and materials are easy to find.
  9. Participation in all required ABHS training.
  10. Reports/attends work in timely manner. Must be reliable and communicate directly with supervisor in all matters of attendance.

Department Administration:

  1. Responsible for program accuracy and quality, to include a thoughtful critical analysis each month (in preparation for monthly outcome presentations) and annually (for new year updates), to include research that supports additions/changes.  Integrates that knowledge in day-to-day critical decision making. 
  2. Prepares annual budget, monitors expenses, and strictly monitors overtime costs.
  3. Responsible for supervising residential services staff so they may provide individualized care to clients, operational costs are reduced, and trained staff recruitment opportunities can be considered.
  4. Provides coverage for program managers as needed.
  5. Regularly monitors the program environment to evaluate building conditions and observe clients, staff, and managers in action.  Makes appropriate adjustments as needed.
  6. Reads all incident reports and responds to those that require action. Resolves client appeals in a timely manner and per agency policies.
  7. Ensures that Residential Services meetings are scheduled and operational; participates in the meetings as needed.
  8. Stays current in the field and implements appropriate best practice methodologies into the program design in consultation with management.
  9. Implements inclement weather shelter and manages other related programs or activities as requested.
  10. Provides consultation and training to the agency’s programs.
  11. May provide emergency site assessments, intervention, and resident services referrals as needed.

Community Relations

  1. Collaborates with court/probation, tribal/community agencies, families and other natural support systems to ensure resident’s needs are met. Develops a strong working relationship with community partners.
  2. Develops linkages with community and other agencies that enhance programming and support the organizations interests. Maintains active MOU’s.
  3. Represents the agency at professional networking and community meetings as requested.
  4. Provides public relations/education to include public speaking as needed.


This list is not intended to be all-inclusive.  This organization reserves the right to revise or change job duties and responsibilities as the need arises.  This job description does not constitute a written or implied contract of employment.



  1. Bachelor's Degree in Social Work or related field required, with commitment to achieve within a mutually agreed upon length of time a Masters’ Degree in Social Work or a related field.
  2. Five (5) years experience in social services field that includes at least three (3) years experience in program management; including staff hiring, training, 24/7 scheduling, evaluation, and termination.
  3. Excellent written and oral communication skills; ability to speak the Apache language preferred
  4. Demonstrate strong critical thinking, problem-solving and organizational and time management skills.
  5. Strong interpersonal skills with an ability to work effectively with a wide range of people, teams, managers, supervisors.
  6. MS Office proficiency and the ability to correctly operate a copier and fax machine.
  7. Valid Arizona Driver’s License and reliable transportation.
  8. Ability to pass all pre-employment testing, including, but not limited to, fingerprint clearance and background check.



  1. At least 1 year experience working with Native Americans.


**NOTE: Preference in filling vacancies is given to qualified Indian candidates in accordance with the Indian Preference Act (Title 25, U.S. Code, Section 472 and 473).



The physical characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.


Constant: standing. Frequent: repetitive use of hand, walking, standing, bending neck and waist, squatting, climbing, kneeling, twisting neck and waist, simple grasping of left and right hand, power grasping right and left hand, fine manipulation right and left hand, pushing and pulling right and left hand, reaching above shoulder level, reaching below shoulder level, lifting objects weighing up to 75 pounds from below the waist to a height of 3 feet


Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. The employment is considered “at will” and agree that my employment can be terminated with or without cause and with or without notice at any time at the option of either me or the company.