SOAR Care Coordinator
WHITE MOUNTAIN APACHE BEHAVIORAL HEALTH SERVICES, INC.
POSITION: SOAR CARE COORDINATOR (Extensive Travel Required)
CLASSIFICATION CODE: EXEMPT FULL TIME, GRANT FUNDED
REPORTS TO: ASSISTANT CLINICAL DIRECTOR
STATEMENT OF JOB: This Position provides care coordination services to clients enrolled or eligible to be enrolled with White Mountain Apache Behavioral Health Services Tribal Regional Behavioral Health Authority. The Care Coordinator provides a link between the client, client support system, community, and other healthcare and social service professionals. The Care Coordinator addresses any barriers to care and provide referrals for needs such as food, housing, education, and mental health services. In addition, they conduct outreach to engage community residents, assist residents with health system navigation, and to improve care coordination. This position will also act as an advocate for the client with other service providers when appropriate to do so. The Care Coordinator will identify individuals experiencing homelessness and connect them to SSI/SSDI benefits and targeted resources for medical and behavioral health services, shelter, housing, basic needs, etc. The Care Coordinator will receive SOAR training and work as a team with the SOAR Specialist.
DUTIES AND RESPONSIBILITIES:
- Manages a caseload of clients/potential clients who would benefit from behavioral health services.
- Documents contact with clients to assess needs, maintain required paperwork, and engage family members. in accordance with Arizona Health Care Cost Containment System (AHCCCS) and ABHS Standards.
- Abide by all applicable policies, procedures, and program standards of ABHS, White Mountain Apache Tribe, Indian Health Services, Arizona Health Care Cost Containment System (AHCCCS) and other pertinent regulatory authorities.
- Conduct outreach, facilitate access to healthcare services and provide informal counseling/education/support in accordance with the Arizona Health Care Cost Containment System (AHCCCS) guidelines for mental health. Ability to demonstrate a high degree of flexibility and competence in adjusting to clientele with varying degrees of traumatic experiences and complex psychological presentations.
- Ability to address a variety of diverse spiritual, emotional, and social needs in multiple environments of an often-high-risk population, using a trauma-informed care approach while maintaining a high degree of professionalism and cultural awareness.
- Facilitates engagement of clients and their families in appropriate healthcare services.
- Possess the ability to work with a wide range of clients including adults and families.
- Collaborates with court/probation, tribal/community agencies, families, and other natural support systems to ensure client’s needs are met. Develops a strong working relationship with community partners.
- Provides services at the clinic, in the community, adult shelters, residential facilities, hospital settings and in client’s homes to ensure client obtains all benefits and services necessary.
- Participates in multi-disciplinary meetings to advocate for client and community to coordinate consistent and timely provision of services.
- Ability to facilitate referral process to assure continuity of care.
- Ability to maintain client records in accordance with HIPAA, AHCCCS, ABHS, Federal, State, Tribal, and local requirements.
- Maintain ethical policies and guidelines as outlined in accepted State ethics laws, rules, policies, and principles and as outlined in discipline-specific code of ethics.
- Provide a positive role model to clients and staff through leadership, self-discipline, and genuine care for the treatment and recovery of clients. All clients and staff members must be treated with dignity and respect.
- Participation in all required ABHS training.
- Reports/attends work in timely manner. Must be reliable and communicate directly with supervisor in all matters of attendance.
- Performs other duties as assigned by supervisor.
- 21 years of age and possession of a high school diploma or high school equivalency diploma and 18 credit hours of post-high school education in a field related to behavioral health completed no more than four years before the date the individual begins providing behavioral health services and two years of full-time behavioral health work experience: or high school diploma or high school equivalency diploma and four years of full-time behavioral health work experience. Associates/Bachelor’s degree in mental health/human services or related field preferred; experience working with Native Americans preferred.
- Excellent written and oral communication skills; ability to speak the Apache language preferred.
- Demonstrate critical thinking, problem-solving and organizational and time management skills with ability to work independently, with flexibility within prescribed deadlines.
- Strong interpersonal skills with an ability to work effectively with a wide range of people, teams, managers, supervisors.
- MS Office proficiency and the ability to correctly operate a copier and fax machine.
- Valid Arizona Driver’s License and reliable transportation.
- Ability to pass all pre-employment testing, including, but not limited to, fingerprint clearance and background check.
**NOTE: Preference in filling vacancies is given to qualified Indian candidates in accordance with the Indian Preference Act (Title 25, U.S. Code, Section 472 and 473).
The physical characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
Constant: standing. Frequent: repetitive use of hand, walking, standing, bending neck and waist, squatting, climbing, kneeling, twisting neck and waist, simple grasping of left and right hand, power grasping right and left hand, fine manipulation right and left hand, pushing and pulling right and left hand, reaching above shoulder level, reaching below shoulder level, lifting objects weighing up to 25 pounds from below the waist to a height of 3 feet.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. The employment is considered “at will” and agree that employment can be terminated with or without cause and with or without notice at any time at the option of either the employee or the company.