Jira Senior Administrator

Information Technology Ft. Meade , Maryland

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Description

Windward Consulting is at the forefront of Service-Centric IT. With strategic consulting, unparalleled technical expertise and our proven Windward Service-Centric IT RoadMap, we help our clients align the core competencies of process, organization, information and technology to run the most sensitive and mission-critical IT environments in the world.  
 
Our consultants solve our clients’ most challenging problems, uncovering answers to questions they didn't even know.  Only apply if you are self-motivated, have a thirst to learn new technologies and thrive in a fast-paced environment. We work with the biggest DOD Organizations and Fortune 500 clients, and interact with smart, innovative people. Our employees are not only passionate and driven, but strive to ensure customer quality is delivered consistently and effectively. 

The Digital Modernization Sector has a career opportunity for a Jira Administrator who will support the Global Solutions Management – Operations II (GSM-O II) contract at DISA. This contract includes the Operations, Sustainment, Maintenance, Repair, and Defense of the Defense Information System Network (DISN) within the DOD Information Network (DODIN) in support of the Defense Information Systems Agency (DISA).  It also includes support to other key tasks for DISA, including the transformation of DISA’s operational mission through innovation, and support to DISA’s mission partners.
 
Candidate must be able to be on site at Scott AFB, IL, Ft. Meade, MD, or Ogden, UT or support remotely. At a minimum, a Secret clearance is required upon the start of employment and within 14 days following the start date the employee must obtain their Security + certification. 
 
As a Jira administrator they are responsible for configuring and customizing Jira, user management permissions, workflow and process management, performance and maintenance, reporting and dashboard management, integration and plugin management, and training and support.   This candidate will partner with various project leads to align Jira and expectations to make adjustments in Jira where needed, but updates will align with the enterprise. 
 
Primary Responsibilities
  • Configuration and customization of Jira 
    • Setting up and managing projects, workflows, issue types, and screens 
    • Creates and maintains custom fields, schemas, and permissions 
    • Managing boards (Scrum/Kanban) and filters 
  • User and permission management 
    • Adding, removing, and managing users and groups 
    • Defining roles and access permissions 
    • Ensures security and compliance with organization policies 
  • Automation and integrations 
    • Setting up automation rules for repetitive tasks 
    • Integrates Jira with Confluence, Bitbucket, Github, and other tools 
    • Manage Jira add-ons and plugins via the Atlassian Marketplace  
  • Performance and maintenance 
    • Monitor the system health and performance 
    • Upgrading Jira and ensuring compatibility with add-ons 
    • Backing up and restoring Jira data as needed 
  • Reporting and dashboards 
    • Creating and optimizing dashboards and reports 
    • Assisting teams with JQL searches 
    • Analyze data to improve workflow efficiency  
  • Testing and support 
    • Provide training sessions for new hires 
    • Document best practices and troubleshoot errors 
    • Assist users with issue resolution   
Basic Qualifications
  • Requires a US Citizenship.
  • Must hold an active DoD Secret clearance. 
  • Bachelor’s Degree with 8 – 12 years of relevant experience or master’s with 6-10 years of prior relevant experience. Additional years of work experience in lieu of degree is acceptable. 
  • The qualified candidate shall have excellent customer service skills and the ability to work independently, prioritize, schedule, and complete multiple tasks.
  • Ability to multi-task and self-assign work in a fast-paced environment.
  • Strong communication skills that enable proactive and effective collaboration with a virtual team, including
the ability to clearly articulate status and present to both customers and program leadership. Candidate shall have the ability to develop and present management level briefings.
  • Demonstrate potential and willingness to learn and adapt to rapid changes in technology.
  • Previous experience administering the Jira application, coming up with new designs, and remaining up to date on the latest Jira upgrades.
  • Experience or familiarity with agile development  
Preferred Qualifications
  • Experience with the Jira ad-ons functionality  
  • Exposure to ServiceNow applications like Telecommunication Management System (TSM), Telecommunications Network Inventory (TNI), Order Management Telecommunications (OMT) modules, etc. 
  • Understanding of ITIL foundation or ITIL certified.
  • Bachelor’s degree in a technical field such as System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline
  • Experience working with large software systems including hardware integration and test.
  • Experience working with multi-disciplinary technical development teams.
  • Experience moving from a legacy application to a new application. 

Windward Consulting strives to attract and retain the best individuals and provide an environment where they can all grow professionally and build a rewarding career.  We continually strive to create an environment that balances work life and offers benefits that will enhance the compensation package.  We offer Medical, Dental, Vision, Flexible Spending Accounts, Short Term Disability, Long Term Disability, Life Insurance and AD&D, as well as the option to purchase additional Life Insurance and AD&D, Paid Time Off, Personal Leave, Holidays, 401(k) plan with company match and work/life balance.   
 
Windward Consulting is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status. 

WINDWARD CONSULTING GROUP, INC. (WINDWARD) PROVIDES EQUAL EMPLOYMENT OPPORTUNITY WITHOUT REGARD TO AN APPLICANT’S COLOR, RACE, SEX, PREGNANCY, NATIONAL ORIGIN, AGE, DISABILITY, RELIGION, MARITAL STATUS, GENETIC INFORMATION, VETERAN STATUS, OR ANY OTHER CHARACTERISTICS PROTECTED BY FEDERAL, STATE OR LOCAL LAW. WE WILL CONSIDER THIS APPLICATION ACTIVE FOR 90 DAYS AFTER OUR RECEIPT. THEREAFTER, YOU MUST REAPPLY IF FURTHER INTERESTED IN EMPLOYMENT. I CERTIFY THAT ALL ANSWERS GIVEN BY ME ARE TRUE, ACCURATE AND COMPLETE, I UNDERSTAND THAT THE FALSIFICATION, MISREPRESENTATION OR OMISSION OF ANY FACT ON THIS APPLICATION (OR ANY OTHER ACCOMPANYING OR REQUIRED DOCUMENTS) OR PROVIDED ORALLY, WILL BE CAUSE FOR DENIAL OF EMPLOYMENT OR IMMEDIATE TERMINATION OF EMPLOYMENT, REGARDLESS OF WHEN OR HOW DISCOVERED. The application will be given every consideration, but its receipt does not imply that the applicant will be employed. In exchange for the Company’s considering my application for employment, I authorize investigation of all statements contained in this application and any supporting documents. I authorize Windward to secure information about my experience from former employers, educational institutions, government agencies, or any references I have provided, and for those parties to provide information concerning my experience, and I hereby release all parties from any liability arising from such investigation. In exchange for the Company’s considering my application for employment, I hereby authorize my former employer to release to Windward any personnel information and records, favorable or otherwise, which my employer has kept regarding my employment, including my work performance. I understand that Windward may retain photocopies of my records for its files, whether I am offered employment or not. I hereby release all parties, including my former employer and Windward from any liability arising from the release, review and retention of any records pertaining to me.

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