ServiceNow Senior System Engineer

Information Technology Ft. Meade , Maryland

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Description

Windward Consulting is at the forefront of Service-Centric IT. With strategic consulting, unparalleled technical expertise and our proven Windward Service-Centric IT RoadMap, we help our clients align the core competencies of process, organization, information and technology to run the most sensitive and mission-critical IT environments in the world.  
 
Our consultants solve our clients’ most challenging problems, uncovering answers to questions they didn't even know.  Only apply if you are self-motivated, have a thirst to learn new technologies and thrive in a fast-paced environment. We work with the biggest DOD Organizations and Fortune 500 clients, and interact with smart, innovative people. Our employees are not only passionate and driven, but strive to ensure customer quality is delivered consistently and effectively. 

The Digital Modernization Sector has a career opportunity for a System Engineer supporting the Global Solutions Management – Operations II (GSM-O II) contract at DISA. This contract includes the Operations, Sustainment, Maintenance, Repair, and Defense of the Defense Information System Network (DISN) within the DOD Information Network (DODIN) in support of the Defense Information Systems Agency (DISA).  It also includes support to other key tasks for DISA, including the transformation of DISA’s operational mission through innovation, and support to DISA’s mission partners.
 
Candidate must be able to be on site at Fort Meade, Scott AFB, or Hill AFB daily. At a minimum, a Secret clearance is required upon the start of employment and within 14 days following the start date the employee must obtain their Security + certification. 
 
The Systems Engineer is responsible for working within a fast paced, agile team to support the management of requirements, design, integration, and deliver new infrastructure as code automated test functionality and support existing frameworks in the AWS Cloud.  This position would support requirements, design, integration, and deployment of new automated capabilities for end users.  Specific tasks would include documenting and understanding the as-is processes, developing detailed business process descriptions and performance requirements, working with stakeholders to map the ‘To-Be’ process, and measuring the deployed automation against productivity metrics to demonstrate success.  They will be responsible for testing and verification of new capability prior to deployment to production. To accomplish these goals, the successful candidate will demonstrate strong deductive reasoning, attention to detail, persistence, patience, and creativity.
Primary Responsibilities
  • Collaborate with process owner(s), technical leads, and a variety of process stakeholders. 
  • Leading tasks related to managing and employing SE standard methods, models and artifacts, SE processes and tools to accomplish analysis, problem diagnosis and solution design, integration and test preparation, risk assessment and mitigation planning, and related activities as directed. These include Data gathering, Requirements Definition, Use Case Development, Gap Analysis, Functional Specification, Test Plans, and Design Specification 
  • Working closely with End Users, Software, Data, and DevOps Engineers, and Data Scientists. 
  • Employing SE approach for systems planning design, execution, and sustainment. 
  • Assisting in defining processes for technical platforms, system specifications, input/output and working parameters for hardware and/or software compatibility. 
  • Assisting in the development and maintenance of systems engineering documentation and diagrams/models through use of SE tool. 
  • Identifying the ‘As-Is’ process and working with the Product Owner, SMEs, and developers to create the ‘To-Be’ process. 
  • Tracking, monitoring and making updates to user stories directly in the Atlassian Jira tool. 
  • Develop business process maps using a standard methodology and toolset. 
  • Support the creation of systems engineering documents and diagrams to support process development. 
  • Execution of engineering activities, requirements analysis, requirements traceability matrix, implementation planning, third party coordination, integration and test, documentation, deployment, and system assessment. 
  • Experience with managing test case creation & execution to ensure functionality innovations. 
  • Provide measurable input to new solutions, processes, or standards to achieve functional/project objectives. 
  • Collaborating with colleagues to monitor and report technical variances; facilitating resolution of technical issues that adversely impact successful product delivery. 
  • Quickly adapt to customer dynamic environment and adopt their processes and foster innovative ideas.  
  • Author and execute User Acceptance strategies, plans and scripts for the innovation’s deployment. 
  • Adopt to new ways of working, socializing, and collaborating with stakeholders and understanding their business goals. 
  • Support the design and implementation of test cases and testing framework for the instantiation of infrastructure as code in environment to verify the quality of deployed code. 
  • Asking questions & raising concerns as soon as possible without being prompted 
  • Employing exceptional problem-solving skills 
Basic Qualifications
  • Requires a US Citizenship.
  • Must hold an active DoD Secret clearance. 
  • Must be able to commute to Scott AFB, IL, Ft. Meade, MD, or Ogden, UT for full time on-site support 
  • Hold and active security certification that meets DOD 8570 IAT level II or higher, such as Security+ within 14 days of hire 
  • Bachelor’s Degree with 8 – 12 years of relevant experience or master’s with 6-10 years of prior relevant experience. Additional years of work experience in lieu of degree is acceptable. 
  • Experience in Process Mapping 
  • Experience in architecture, design, develop, and delivery of data driven operations capabilities, within a DoD environment. 
  • 4+ years of systems engineering experience. 
  • Assist in maintaining requirements traceability for software systems (RVTM) 
  • Writing software systems engineering documents (SDP, etc.) 
  • Maintain development software interface documents (IDDs/ICDs) 
  • Experience working with Linux operating system, and operating system commands. 
  • Knowledge of web services: API, REST 
  • Experience creating, developing & executing required work tasks to accomplish a project goal. 
  • Experience identifying and tracking related project task dependencies, risks & possible mitigations. 
  • Experience estimating level of effort (hrs./days/resources) to feed a projected project schedule. 
  • Experience working with a highly technical team and in a dynamic, fast-paced environment. 
  • Experience with JIRA, Xray, Confluence and Git repo 
  • Strong written and verbal communication skills are required to collaborate with customer representatives, domain experts, systems engineers, and architects. 
  • Candidate to be able to work with strict deadlines. 
  • Ability to work well/collaborate with people from many different disciplines with varying degrees of technical experience. 
Preferred Qualifications
  • ServiceNow Certified Application Developer 
  • Exposure to ServiceNow applications like Telecommunication Management System (TSM), Telecommunications Network Inventory (TNI), Order Management Telecommunications (OMT) modules, etc. 
  • Possesses 3-5 years’ experience with ServiceNow administration, configuration management and maintenance of the ServiceNow platform. 
  • Experience with JIRA, Git and Confluence. 
  • Understanding of ITIL foundation or ITIL certified.
  • AWS cloud and ServiceNow certifications. 
  • ServiceNow Platforms modules: Discovery, Event Management, Scripting, Service Mapping, Business Rules, Script Includes, Custom applications, Orchestration, Workflows, Service Catalog. 
  • Demonstrated ability to perform code analysis and troubleshoot difficult technical issues, ability to identify system deficiencies and recommend solutions. 
  • Strong knowledge of server & network infrastructure and the related configuration items used by ServiceNow platform. 
  • Experience or familiarity with Agile development and testing methodology
  • Experience with DISA and DoD Networks.
  • Experience with cloud-based AWS services
  • Experience with cloud-based - specifically AWS - enterprise implementations
  • Experience with big data applications
  • Experience with DevOps/DevSecOps, Configuration as Code, Infrastructure as Code, and CI/CD implementation
  • Experience with Elastic / Kibana
  • Understanding of network routing devices and network device configurations

Windward Consulting strives to attract and retain the best individuals and provide an environment where they can all grow professionally and build a rewarding career.  We continually strive to create an environment that balances work life and offers benefits that will enhance the compensation package.  We offer Medical, Dental, Vision, Flexible Spending Accounts, Short Term Disability, Long Term Disability, Life Insurance and AD&D, as well as the option to purchase additional Life Insurance and AD&D, Paid Time Off, Personal Leave, Holidays, 401(k) plan with company match and work/life balance.   
 
Windward Consulting is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status. 

WINDWARD CONSULTING GROUP, INC. (WINDWARD) PROVIDES EQUAL EMPLOYMENT OPPORTUNITY WITHOUT REGARD TO AN APPLICANT’S COLOR, RACE, SEX, PREGNANCY, NATIONAL ORIGIN, AGE, DISABILITY, RELIGION, MARITAL STATUS, GENETIC INFORMATION, VETERAN STATUS, OR ANY OTHER CHARACTERISTICS PROTECTED BY FEDERAL, STATE OR LOCAL LAW. WE WILL CONSIDER THIS APPLICATION ACTIVE FOR 90 DAYS AFTER OUR RECEIPT. THEREAFTER, YOU MUST REAPPLY IF FURTHER INTERESTED IN EMPLOYMENT. I CERTIFY THAT ALL ANSWERS GIVEN BY ME ARE TRUE, ACCURATE AND COMPLETE, I UNDERSTAND THAT THE FALSIFICATION, MISREPRESENTATION OR OMISSION OF ANY FACT ON THIS APPLICATION (OR ANY OTHER ACCOMPANYING OR REQUIRED DOCUMENTS) OR PROVIDED ORALLY, WILL BE CAUSE FOR DENIAL OF EMPLOYMENT OR IMMEDIATE TERMINATION OF EMPLOYMENT, REGARDLESS OF WHEN OR HOW DISCOVERED. The application will be given every consideration, but its receipt does not imply that the applicant will be employed. In exchange for the Company’s considering my application for employment, I authorize investigation of all statements contained in this application and any supporting documents. I authorize Windward to secure information about my experience from former employers, educational institutions, government agencies, or any references I have provided, and for those parties to provide information concerning my experience, and I hereby release all parties from any liability arising from such investigation. In exchange for the Company’s considering my application for employment, I hereby authorize my former employer to release to Windward any personnel information and records, favorable or otherwise, which my employer has kept regarding my employment, including my work performance. I understand that Windward may retain photocopies of my records for its files, whether I am offered employment or not. I hereby release all parties, including my former employer and Windward from any liability arising from the release, review and retention of any records pertaining to me.

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