Infrastructure Senior Support (ServiceNow Systems Administrator)

Information Technology Ft. Meade , Maryland

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Description

Windward Consulting is at the forefront of Service-Centric IT. With strategic consulting, unparalleled technical expertise and our proven Windward Service-Centric IT RoadMap, we help our clients align the core competencies of process, organization, information and technology to run the most sensitive and mission-critical IT environments in the world.  
 
Our consultants solve our clients’ most challenging problems, uncovering answers to questions they didn't even know.  Only apply if you are self-motivated, have a thirst to learn new technologies and thrive in a fast-paced environment. We work with the biggest DOD Organizations and Fortune 500 clients, and interact with smart, innovative people. Our employees are not only passionate and driven, but strive to ensure customer quality is delivered consistently and effectively. 

The Digital Modernization Sector has a career opportunity for a ServiceNow Infrastructure resource supporting the Global Solutions Management – Operations II (GSM-O II) contract at DISA. This contract includes the Operations, Sustainment, Maintenance, Repair, and Defense of the Defense Information System Network (DISN) within the DOD Information Network (DODIN) in support of the Defense Information Systems Agency (DISA).  It also includes support to other key tasks for DISA, including the transformation of DISA’s operational mission through innovation, and support to DISA’s mission partners.
 
Candidate must be able to be on site at Fort Meade, Scott AFB, or Hill AFB daily. At a minimum, a Secret clearance is required upon the start of employment and within 14 days following the start date the employee must obtain their Security + certification. 
 
The ServiceNow Systems Administrator will manage servers, networks, storage systems, and containers while monitoring system performance and performing routine updates, patches and security configurations.  The candidate filling this role will also configure and maintain firewalls, VPNs, implement access controls, and ensure compliance with security policies. 
 
Primary Responsibilities
  • Establish environments by standing up various containers for the ServiceNow team to execute their work 
  • Prepare and create containers to allow microservices to work cohesively in a cloud-native application 
  • Assist in the development of the continuous integration and continuous delivery of software 
  • Support the standup, configuration and implementation of ServiceNow’s ITSM, OMT, TSM, and TSOM modules 
  • Assist in the design, creation, and maintenance of the ServiceNow application and modules 
  • Architect and design tool integrations with ServiceNow (Elastic, Netcool, Kafka, etc) 
  • Coordinate and support application and platform upgrades 
  • Resolve identified vulnerabilities associated with STIGs and Scans 
  • Assist with design, creation of business process flows 
  • Work with other members of the ServiceNow development team to propose solutions based on business needs and strategies 
  • Perform the necessary tasks to design and assist in configuring ServiceNow functions to meet operational needs 
  • Support business process re-engineering activities to identify ways to streamline capabilities into ServiceNow 
  • Identify trends and find patterns in unstructured and semi-structured customer data that can be used to create a more positive customer experience and increase overall network performance 
  • Interact with the customer to address Systems Engineering technical considerations and associated problems, issues or conflicts 
  • Ensure the infrastructure is properly setup with the right nodes, storage, and security parameters to host ServiceNow 

 

Basic Qualifications
  • Bachelor’s Degree with 8 – 12 years of relevant experience or master’s with 6-10 years of prior relevant experience. Additional years of work experience in lieu of degree is acceptable.
  • Active DoD Secret Security Clearance and ability to obtain a DoD Top Secret clearance 
  • Hold and active security certification that meets DOD 8570 IAT level II or higher, such as Security+ within 14 days of hire 
  • Understanding of ITIL foundation or ITIL certified 
  • Experience in architecture, design, development, and delivery of data driven operations capabilities, within a DoD environment, including experience building and deploying software applications that meet DoD security standards and updating applications and code to meet security scans and security implementation guidelines (e.g. STIGs). 
  • 5+ years of hands-on experience standing up, configuring, and/or maintaining environments 
  • Experience with JIRA, Git and Confluence 
  • Experience working with a highly technical team and in a dynamic, fast-paced environment 
  • Must be able to commute to Scott AFB, IL, Ft. Meade, MD, Ogden, UT for primary on-site support as required. 
Preferred Qualifications
  • Experience with the ServiceNow application 
  • Experience or familiarity with agile development
  • Exposure to ServiceNow applications like Telecommunication Management System (TSM), Telecommunications Network Inventory (TNI), Order Management Telecommunications (OMT) modules, etc. 
  • Experience with JIRA and Confluence. 
  • Understanding of ITIL foundation or ITIL certified.
  • Bachelor’s / Master’s degree in a technical field such as System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline
  • Experience working with large software systems including hardware integration and test.
  • Experience working with multi-disciplinary technical development teams.

Experience moving from a legacy application to a new application.

 

Windward Consulting strives to attract and retain the best individuals and provide an environment where they can all grow professionally and build a rewarding career.  We continually strive to create an environment that balances work life and offers benefits that will enhance the compensation package.  We offer Medical, Dental, Vision, Flexible Spending Accounts, Short Term Disability, Long Term Disability, Life Insurance and AD&D, as well as the option to purchase additional Life Insurance and AD&D, Paid Time Off, Personal Leave, Holidays, 401(k) plan with company match and work/life balance.   
 
Windward Consulting is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status. 

WINDWARD CONSULTING GROUP, INC. (WINDWARD) PROVIDES EQUAL EMPLOYMENT OPPORTUNITY WITHOUT REGARD TO AN APPLICANT’S COLOR, RACE, SEX, PREGNANCY, NATIONAL ORIGIN, AGE, DISABILITY, RELIGION, MARITAL STATUS, GENETIC INFORMATION, VETERAN STATUS, OR ANY OTHER CHARACTERISTICS PROTECTED BY FEDERAL, STATE OR LOCAL LAW. WE WILL CONSIDER THIS APPLICATION ACTIVE FOR 90 DAYS AFTER OUR RECEIPT. THEREAFTER, YOU MUST REAPPLY IF FURTHER INTERESTED IN EMPLOYMENT. I CERTIFY THAT ALL ANSWERS GIVEN BY ME ARE TRUE, ACCURATE AND COMPLETE, I UNDERSTAND THAT THE FALSIFICATION, MISREPRESENTATION OR OMISSION OF ANY FACT ON THIS APPLICATION (OR ANY OTHER ACCOMPANYING OR REQUIRED DOCUMENTS) OR PROVIDED ORALLY, WILL BE CAUSE FOR DENIAL OF EMPLOYMENT OR IMMEDIATE TERMINATION OF EMPLOYMENT, REGARDLESS OF WHEN OR HOW DISCOVERED. The application will be given every consideration, but its receipt does not imply that the applicant will be employed. In exchange for the Company’s considering my application for employment, I authorize investigation of all statements contained in this application and any supporting documents. I authorize Windward to secure information about my experience from former employers, educational institutions, government agencies, or any references I have provided, and for those parties to provide information concerning my experience, and I hereby release all parties from any liability arising from such investigation. In exchange for the Company’s considering my application for employment, I hereby authorize my former employer to release to Windward any personnel information and records, favorable or otherwise, which my employer has kept regarding my employment, including my work performance. I understand that Windward may retain photocopies of my records for its files, whether I am offered employment or not. I hereby release all parties, including my former employer and Windward from any liability arising from the release, review and retention of any records pertaining to me.

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