Description

WebMD Health Services is part of the WebMD family. We have been designing well-being programs for employers and health plans for over 20 years. Our mission is to empower organizations and their populations to improve well-being through personalized, strategic partnerships.

overview:

WebMD Health Services (WHS) is a division of WebMD whose mission is to provide expert guidance that inspires people to take charge of their health.  We do this by helping people understand their health risks, make smart health care decisions, and take active steps toward living healthier lives.  Our health, wellness and transparency services power programs from employers, health plans and government organizations are delivered online, onsite, and telephonically. Learn more at webmdhealthservices.com.

WebMD is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.

Position Description:

The Well-being Program Coordinator will work collaboratively with the designated client’s health promotion team to deliver well-being programming and face-to-face health coaching to eligible participants as well as help to raise awareness of the onsite program and the WebMD products and services that enable it. 

The Program Coordinator is responsible for client satisfaction, retention, and reference-ability.   S/he will act as a customer advocate, as well as a point of contact with senior customer stakeholders to increase participant engagement and maximize value delivered through the WebMD relationship.  They can provide thought leadership and support program planning and impact assessment, as well as coordination and promotion of service.

Program Coordinators proactively identify opportunities for service delivery enhancement and improvement.  As opportunities are identified, they work with other Client Success staff, Account and Product Management, to improve processes, and develop new solutions.

In this role you will:

Program Leadership

• Lead the planning and execution of onsite wellness initiatives and annual engagement strategies.

• Develop creative campaigns that increase awareness and participation.

• Coordinate health screenings, challenges, educational sessions, and special events.

Health Coaching & Biometric Screenings

• Provide one-on-one, virtual, and group health coaching.

• Use motivational interviewing to support sustainable behavior change.

• Conduct biometric screenings, blood pressure checks, and vision screenings.

Client Partnership

• Build trusted relationships with HR, Benefits, UAW, and site leadership.

• Serve as a wellness advisor by identifying opportunities to improve engagement and program outcomes.

• Build and support the Well-being Champion Network.

Project & Data Management

• Manage multiple projects simultaneously while meeting deadlines.

• Track participation, analyze trends, and provide recommendations.

• Maintain accurate documentation and reporting.

What Success Looks Like

• Increased employee engagement in wellness programs.

• Strong partnerships with client stakeholders.

• High-quality coaching experiences.

• Well-executed events delivered on time.

• Continuous improvement driven by participant feedback and data.

As a member of WebMD Health Services, you may have access to confidential and sensitive information (including Protected Health Information) that will require you to follow additional protocols to ensure the security of our data. As a core requirement, you must implement and act in accordance with the organization’s information security policies; protect assets from unauthorized access, disclosure, modification, destruction, or interference; execute security processes or activities; and report security events or potential events or other security risks to the appropriate parties within the organization.

qualifications, skills and experience:

Required: 

• Minimum of a bachelor's degree required in a health-related field

• 2 years Wellness Coordinator/Health Coaching or similar health and wellness client-facing experience

• Ability to work independently onsite at client location and manage multiple competing priorities

• Experience and comfort using Microsoft and Google office products

• Excellent organizational and time management skills

• Flexibility to occasionally support early morning, evening, or special event programming, as well as periodic travel to other client locations

Ideal Candidates: 

• Excellent communication/people skills, including proven ability to adapt to individual communication styles and client work groups, including office and manufacturing environments

• Solutions-oriented and independent problem-solving mindset

• Willing and able to occasionally travel out of the state to support client or WebMD 

• Experience analyzing and interpreting data 

• Demonstrated enthusiasm for interacting with participants

• Thrive in dynamic, fast-paced settings 

• Proficient with various types of technology and be able to accurately enter data into databases, spreadsheets, and other systems

Preferred:

• CHES or Certified Health Coach 

• Experience conducting fingerstick TC/HDL/GLU screenings, blood pressure measurement, and results coaching

• Experience and comfort delivering health presentations/programming and interacting with participants both in-person and virtually

• Experience utilizing Canva Pro

• Experience delivering presentations to small and large groups