Tyler Technologies Careers

Description

Your mission as a Senior Project Manager:

Our Project Managers serve as the expert in Digital Government best practices, developing statements of work (SOW), complex implementation roadmaps, and mentoring clients in effectively executing their initiatives to becoming a smart government. They lead the scoping and implementation of the Data & Insights SaaS platform for client software implementation projects ensuring clients achieve success during software implementation. They manage the client scoping deliverables in the sales cycle and the implementation deliverables post sale with clear definitions of outcomes with a set timeline and resource plan to ensure the final solution is highly consumed by the client team. Additionally, Project Managers coordinate the technical deliverables defined in the SOW for each client engagement.

With Data & Insights solutions, now is the time to help governments serve constituents and improve society in the most modern, efficient, digitally-savvy ways possible.  

Responsibilities

aka…what you will be doing as a Senior Project Manager:

• Provide leadership and best practices to our clients for use of Data & Insights SaaS solutions in the public sector
• Proactively build effective cross-functional relationships with partners in sales, client success, technical consultants, support, and product engineering to develop and drive implementation outcomes
• Work with Enterprise clients on cross-cutting, multi-agency implementations using varied project management styles
• Validate a solution design and requirements, to assess level of effort and develop an accurate statement of work (SOW)
• Solicit clear client goals and objectives (success criteria) to develop and execute a successful implementation plan with the client using existing product functionality
• Document and deliver high quality client and project implementation and deliverables
• Manage implementation schedule, scope, quality, risks, budget and outcomes that support and ensure high quality client engagement
• Provide day-to-day project management, regular status reports, and manage all communications between project team and client
• Lead change management process for all activities defined outside of contract scope
• Facilitate clear, timely communication with the product development team when needed
• Lead client implementation tasks such as user research/personas, information architecture, wireframes, content strategy, etc.
• Accountable for implementation delivery client satisfaction and implementation success criteria standards and targets

Qualifications

• Possess at least 5 years of professional project management and/or consulting experience in the software industry and/or client-facing technical program management experience
• Demonstrated leadership communication (verbal and written) skills
• Solution and outcomes oriented
• Proven ability to work well independently as well as a highly effective collaborator as part of a cross functional team
• Excellent organization skills and a track record of delivering SOWs, project plans, and projects on time and within budget
• Demonstrated enterprise software delivery project management experience
• Experience and passion for helping public sector clients and their organizations improve their ability to use data to drive decisions, optimize their organization's data-driven decision-making abilities, data visualization, and related outcomes.
• Must be willing and able to travel up to 50%
• PMP or Agile certification is a plus.
• Ability to pass a federal background check required

About Us

Tyler Technologies (NYSE: TYL) provides integrated software and technology services to the public sector. Tyler’s end-to-end solutions empower local, state, and federal government entities to operate efficiently and transparently with residents and each other. By connecting data and processes across disparate systems, Tyler’s solutions transform how clients turn actionable insights into opportunities and solutions for their communities. Tyler has more than 40,000 successful installations across nearly 13,000 locations, with clients in all 50 states, Canada, the Caribbean, Australia, and other international locations. Tyler has been recognized numerous times for growth and innovation, including Government Technology’s GovTech 100 list. More information about Tyler Technologies, an S&P 500 company headquartered in Plano, Texas, can be found at tylertech.com. To learn more about our Data & Insights solutions, visit https://www.tylertech.com/solutions/transformative-technology/data-insights

Additionally, we aspire to be remarkable: in the culture we create, the products we build, and the services we deliver. We believe a diverse team that embodies different backgrounds and experiences is necessary for us to be the best we can be. Within the company, we pursue a culture of inclusivity by identifying and removing aspects of our culture that stop people from being able to do the best work of their lives in physical and emotional safety, while being their authentic selves. We seek diversity, equity, and inclusion across our organization and in our daily work as individuals.

We are committed to making continual progress in everything that we do.