Payments Team - Product Analyst

Software Development Overland Park, Kansas Troy, Michigan


The Payments group is looking to fill a Product Analyst role. You will be joining a multi-discipline team of experienced product experts and technical resources all focused on delivering a world class solution to Tyler’s diverse customer base. 

This position offers someone a great opportunity to hone the skills necessary to extract requirements from stakeholders, construct stories for the technical resources to develop and to successfully deploy the new features at customer sites.  


The Product Analyst will participate in every stage of the product management lifecycle, described below, to add value to the product and to grow out product development skill sets:


  • Research market problems: Research competing products and organizations. Conduct onsite and virtual visits to client sites. Conduct interviews with clients and prospects
  • Prioritize problems to solve: Evaluate incoming requests, requirements, and suggestions. Maintain a backlog of planned development work. Organize releases of product features. Validate priorities and plans with stakeholders.
  • Design solutions to problems: Communicate requirements as epics and stories. Consult with designers on mockups and prototypes. Consult with engineers on technical solutions. Validate designs and requirements with stakeholders.
  • Deliver solutions to the market: Guide development and testing of new features. Document features and functionality for future reference. Demonstrate and train features for stakeholders. Validate features with early adopter clients.
  • Drive adoption of solutions: Measure adoption and usage in the target market. Assist in sales demonstrations, webinars, and proposals. Advocate through marketing campaigns and community messaging. Participate in Tyler conferences and events.


The ideal candidate for this position should have the following skill sets and experience:


  • Knowledge of payment solutions
  • Experience working with local government or state entities.
  • Work history in a customer-facing role, preferably in gathering requirements for software development.
  • Knowledge of the software development life cycle, especially agile methodologies
  • Knowledge of software design principles, especially user centered design
  • Skills sets to communicate in written, verbal, and presentation formats.
  • Well-developed analytical and problem-solving skills, an attention to detail, time management skills and the ability manage multiple work tasks effectively.
  • Ability to work well in the following ways: independently as a sole contributor, as an integrated contributor in a team setting, and as active participant in a cross functional setting.
  • Ability to travel to client sites, conferences, and Tyler offices, as needed.