Director of Operations

IT & Security Jackson, Mississippi


Are you interested in leading and motivating a team, growing a business, and finding new ways to leverage technology to improve the lives of citizens? As Director of Operations for Tyler Technologies - Mississippi Enterprise, you will have the opportunity to be part of the management team that is focused on this and more every day. 


Who are we?

We are the Mississippi Enterprise of Tyler Technologies (NYSE:TYL) Providence subsidiary - the organization behind eGovernment services in the State of Mississippi.  We are a talented team of programmers, designers and project managers who are dedicated to improving the lives of Mississippi citizens through the web and mobile applications that we build on behalf of our government partner in Mississippi. We are passionately leading a new era of digital public service, using technology to bring government to the people of Mississippi in meaningful and convenient ways.



The Director of Operations is critical part of the management team with varied and broad responsibilities, including project management, product development, marketing, and the service desk. The Director of Operations is first and foremost a leader and ensures that each team is operating efficiently and effectively. This position serves as a backup to the General Manager, assisting with financial forecasting and budgeting as well as meeting with customers to build and maintain relationships.  Excellent written and verbal communication skills are a requirement for this position, and experience managing teams is a must.


Duties of the Director of Operations include, but are not limited to:

  • Lead and inspire a team of professional technologists and project managers
  • Provide guidance and oversight to teams responsible for key aspects of the business
  • Develop strategies for growth and execute on tactics that will improve effectiveness and accelerate progress toward our mission
  • Oversee marketing and public relations
  • Seek out and implement improvements to all aspects of the business
  • Manage complex and key eGovernment projects
  • Meet with agencies to discuss existing services, potential projects, and projects in development; create proposals based on scope of work
  • Assist the General Manager with reports, presentations, and meetings with government partners in Mississippi and at conferences and tradeshows around the state
  • Work closely with the Director of Technology and leadership team to ensure effectiveness of all teams
  • Ensure quality and timeliness of marketing and project management deliverables, including compliance with established company processes and standards
  • Oversee and enhance project management process
  • Manage application project queue and priorities
  • Conduct regular meetings with team on status of completed and ongoing projects and assist with priorities, decision-making
  • Understand and document requirements (business analysis and writing) and train others to perform and document requirements gathering for digital government project.
  • Manage service desk operations; act as the escalation point and develop strategies for improvement
  • Other responsibilities assigned by manager
  • Some travel may be required


Personal Attributes:

  • Positive Attitude – Displays enthusiasm for the job and the industry
  • Self-aware – Understanding of personal abilities and honest assessment of areas requiring growth and solicits feedback and listens to others - acknowledges opportunity to improve  
  • Reliability – Committed, punctual, accountable
  • Professionalism and Maturity - Ability to ethically communicate effectively in writing and verbally and soft skills to represent the organization clearly and accurately
  • Initiative – Ambition and self-motivation to keep learning and improving themselves and others and takes advantage of opportunities for more responsibility
  • Respect – Sets clear expectations for self and others while exhibiting active listening skills and solicits/considers views of others when making decisions
  • Integrity – Honesty, trustworthiness, forthrightness, accountability



  • Strong leadership, organizational, prioritization, and project management skills
  • Excellent customer service skills, including good verbal and written abilities
  • Web application project management and PMI certification preferred
  • Undergraduate degree plus outstanding communications skills
  • Experience with Agile development methodology a plus, including sprint planning
  • Prefers eight years related job experience
  • Qualified candidate must be located in or open to relocation