Desktop Support Technician

Asia-Pacific (APAC) Kwajalein, Marshall Islands


Description

Position Title:

Desktop Support Technician

Location:

Kwajalein Atoll, Marshall Islands

Status:

Full Time – Regular

FLSA Category:

Exempt

 


We are actively seeking a certified IT professional to join the Desktop Support group, part of an integrated Customer Support team responsible for providing Command, Control, Communications, Computer, and Information Management (C4IM) services to organizations and users serviced by the Network Enterprise Center (NEC) – Kwajalein. The Desktop Support Technician is responsible for providing outstanding end-user support. 

 

Responsibilities:

The Desktop Support Technician is responsible for providing customer support as local touch labor for the NEC-Kwajalein. Customer support/touch labor includes installation, repair, troubleshooting, and configuring authorized end-user devices like computers, printers, laptops, scanners, and other hardware. Customer support also includes documenting all trouble-shooting steps, work performed, and customer communications in the Remedy ticketing system. This position reports to the Enterprise Services Customer Support Manager.

Minimum Qualifications:

  • 2 year’s experience as a computer technician or in another relevant IT support role.
  • Must possess and maintain DoD 8570.01 IAT Level II certification (Security + CE or CISSP preferred).
  • Must possess and maintain Microsoft 365 Certified: Modern Desktop Administrator Associate or higher-level Microsoft certification.
  • Associate degree in Information Technology, or another related field preferred. Additional training, certification, or relevant experience will be considered in lieu of a degree.

 

Security Clearance/Background

  • Position requires that candidate possess a security clearance in order to access classified information. Inability to maintain a security clearance will result in candidate being ineligible for this position.
  • US Citizenship is typically required for a security clearance.

 

Additional Qualifications:

  • Ability to relocate and reside at the U.S. Army Garrison – Kwajalein Atoll in the Republic of the Marshall Islands (USAG-KA).
  • Must possess a valid U.S. passport.
  • Pre-employment health screening is required due to remote location and limited medical and dental capabilities on the island.
  • Ability to ride a bicycle or walk at least 2 miles to/from work daily. There are no personally owned vehicles allowed on USAG-KA. Transportation is primarily by bicycle.
  • Work may involve sitting or standing for extended periods of time. Must be able to lift 30lbs to waist height.
  • Ability to travel by plane or small sea going vessel between working locations.
  • May be required to work overtime.
  • Rotational call back and emergency duty are requirements of this position.