Account Manager
Skyservice is the North American market leader in business aviation. Built on the key principles of safety and service excellence, we offer full-service support and expertise in aircraft management, charter, maintenance, and sales from our fixed-based operator services across Canada and the United States. People and values are inseparable assets that fuel our commitment to Quality, Safety, Respect, Commitment, and Efficiency. These key values guide us every day and contribute to our reputation as industry leaders in aviation services. Skyservice is a team that is committed to supporting and developing our people. If you wish to advance your career and be part of team committed to reaching further and aiming higher in Business Aviation, the Skyservice family of companies is the team for you.
- Proactively manage a portfolio of client accounts, building and maintaining strong, trust-based relationships.
- Coordinate daily aircraft operations with internal teams including Flight Coordination, Flight Operations, and Maintenance.
- Support aircraft entry-to-service and exit-from-service projects, ensuring accurate execution of service agreements.
- Act as the primary point of contact for client issues, complaints, and improvement opportunities, using the CRM tool to track and resolve them.
- Support Business Development efforts to retain and grow client accounts.
- Contribute to internal projects and reporting to enhance the client experience.
- Assist with annual contractual renewals by presenting budgets and term agreements in collaboration with Finance.
- For designated portfolios, manage client billing processes including:
- Reviewing monthly invoicing for accuracy and timeliness.
- Coordinating ad-hoc invoices (e.g., GST Pro-forma for aircraft importation).
- Gathering and inputting data for annual budgets and fee schedules.
- Analyzing and presenting financial reports related to client expenses.
- Bachelor’s Degree or College Diploma in Aviation Management, Business Administration, or related field (or equivalent experience).
- 3–5 years’ experience in a client-facing or customer service role.
- Business aviation experience is a strong asset.
- Foundational knowledge in financial analysis is highly desired; billing experience is preferred for those supporting financial operations.
- Advanced proficiency in Microsoft Office Suite.
- Experience with CRM tools is an asset.
- Exceptional customer service, communication, and relationship-building skills.
- Strong organizational and time management skills with the ability to manage multiple accounts.
- Deadline-driven with strong problem-solving and execution capabilities.
- Hybrid working arrangements
- Competitive group health benefits coverage for you and your eligible dependants, including health, vision and dental plans
- Employee assistant program
- Group retirement savings plan with company matching contribution
- Paid time off including sick days and personal days
- Employee Referral Program
- Service Awards