NetSuite Client Services Rep
Description
NetSuite Client Services Rep - Remote
What to expect when you join the Sikich family!
Team members at Sikich have a lot in common while also being part of a rich and diverse group of contributors, creating a distinct and thriving culture. Chief among our commonalities are a desire for growth and a shared unity of purpose in our professional lives. We believe that through diverse perspectives, challenging the status quo and rewarding action, we accelerate innovation and drive growth – for our clients, for ourselves and for our communities.
The professional services landscape continues to evolve. For Sikich, this means we have an opportunity to further cement our leadership position in this industry and continue to grow our organization in increasingly exciting ways. This growth is meaningful for every team member at our firm because larger companies simply see more interesting client opportunities and can attract impressively talented individuals like you. Through a dedicated focus on key business priorities and intentionally creating a rewarding employee experience, Sikich has developed into a highly regarded provider of professional services and a sought-after employer of choice.
Do you want to work with other skilled practitioners and serve clients in a way that makes a difference? Are you seeking a supportive environment backed by a deep and extensive set of skillsets? Are you ready to make an impact and be acknowledged for your contributions? If you answered yes to these questions, we see a mutually beneficial and gratifying relationship on the horizon!
Are you ready to grow with us?
About the Role:
As a Customer Service Representative, you will be the first point of contact for our clients, providing top-notch support and ensuring their satisfaction with our NetSuite solutions. You will play a crucial role in maintaining strong client relationships and addressing their needs promptly and effectively.
What will you do in this role?
Responsibilities:
- Support our sales team as they drive new business with existing clients through meeting scheduling and follow-up.
- Prepare and deliver:
- Product Quotes
- Statements of Work
- Change Orders
- Manage all NetSuite and Suiteapp License Renewals
- Provide Partner/Leader sales administrative support
- Conduct Product Research
- Touch-base with clients with the latest Sikich & NetSuite updates
- Monitor and maintain a high level of client satisfaction
- Maintain existing client relationships and business, while handling current needs
- Collaborate with internal teams to ensure client issues are resolved efficiently.
- Ensure all client interaction and transactions are maintained in Sikich’s CE database
What do you need to succeed in this role?
- 1+ years of proven experience in a customer service role, preferable within the software or technology industry
- Strong understanding of NetSuite products and services highly desirable
- Experience with Microsoft Applications (Word, Excel, PowerPoint, Microsoft CE)
- Exceptional customer service skills
- Excellent verbal and written communication skills.
- Ability to multitask and manage time effectively in a fast-paced environment
In addition, specific skills/experience required are as follows:
- Servant Leader – You are hyper focused on engaging employees, fostering their development, and building a positive culture.
- Solutions Focused – You see opportunities in every business problem and can develop, articulate, and implement solutions.
- Collaboration – You are a relationship builder across all levels of the organization and across all business units.
- Instills Trust - You do what you say, and you follow through on commitments, you act with integrity, you are consistent and are perceived as credible.
- Impact & Influence Thinking – You gain support for ideas, proposals, and solutions, and get others to act, with or without formal authority, to advance initiatives/objectives.
About Sikich LLC
Sikich, LLC, is a global company specializing in Accounting, Advisory, and Technical professional services. With employees across the globe, Sikich ranks as one of the largest CPA firms in the United States. Our comprehensive skillsets, obtained over decades of experience as entrepreneurs, business owners and industry innovators, allow us to provide insights and transformative strategies to help strengthen every dimension of our clients’ businesses.
Sikich Total Rewards
Our team members enjoy expansive benefits ranging from competitive compensation and insurance options to wellness programs and a flexible time off policy, to name only a few. Sikich also takes pride in prioritizing team members’ health, total wellbeing and time spent with family, friends and in the pursuit of personal goals, hobbies, and endeavors.
In compliance with this state’s pay transparency laws, the midpoint of the salary range for this role is $33/hr. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location.
Some examples of our many benefits:
- Sikich maintains a Flexible Time Off (FTO) Policy. We encourage every full-time employee, as your role permits, to utilize paid time off (personal time, mental/physical health care, vacation, sick leave, etc.). Waiting for time off to accrue is common at other companies. At Sikich, you do not have to wait for this benefit to kick in. FTO is activated on your first day with our organization.
- The Firm will also recognize paid holidays during the year and strives to permit employees to have time off the last week of the calendar year when client and project work permits.
- Sikich offers a comprehensive wellness program to engage, challenge and empower team members to take responsibility for their wellbeing. Activities can be tracked through our wellness provider to obtain gift cards and other rewards.
We also offer:
- Flexible work arrangements
- Health, dental, vision, life and accident/death/disability insurance options
- HSA employer contribution
- Nine (9) paid holidays annually
- A robust paid Parental Bonding Leave program covering birth, adoption, and foster children
- 401(k) with employer contributions
- CPA bonus with four (4) paid exam days & four (4) paid study days
- Tuition reimbursement
- Employee referral bonus program
- Client referral bonus program
- Pet insurance
- FORCE – Sikich community volunteer program enabling each team member to use up to four hours of paid time annually to volunteer and make a difference in their local communities.
Want to learn more? Visit our Careers website or Glassdoor profile.
Sikich LLC is an Equal Opportunity Employer M/F/D/V
*Official correspondence will come from a Sikich.com email address and applicants/candidates are invited to contact us directly to verify communications.
Sikich currently practices in an alternative practice structure in accordance with the AICPA Professional Code of Conduct and applicable law, regulations, and professional standards. Sikich CPA is a licensed CPA firm that provides audit and attest services to its clients. Sikich has a contractual arrangement with Sikich CPA under which Sikich provides Sikich CPA with professional and support personnel and other services to support Sikich CPA’s performance of its professional services, and Sikich CPA shares certain client information with Sikich with respect to the provision of such services to the provision of such services.