Field Services Technician (Remote, US)

What to expect when you join Sikich

Team members at Sikich have a lot in common while also being part of a rich and varied group of contributors, creating a distinct and thriving culture. Chief among our commonalities is a desire for growth and a shared unity of purpose in our professional lives. We believe that through different perspectives, challenging the status quo and rewarding action, we accelerate innovation and drive growth – for our clients, for ourselves and for our communities.

The professional services landscape continues to evolve. For Sikich, this means we have an opportunity to further cement our leadership position in this industry and continue to grow our organization in increasingly exciting ways. This growth is meaningful for every team member at our company because larger companies simply see more interesting client opportunities and can attract impressively talented individuals like you. Through a dedicated focus on key business priorities and intentionally creating a rewarding employee experience, Sikich has developed into a highly regarded provider of professional services and a sought-after employer of choice.

Do you want to work with other skilled practitioners and serve clients in a way that makes a difference? Are you seeking a supportive environment backed by a deep and extensive set of skillsets? Are you ready to make an impact and be acknowledged for your contributions? If you answered yes to these questions, we see a mutually beneficial and gratifying relationship on the horizon!

Are you ready to grow with us?

Position Summary

As a part-time, non-exempt Field Services Technician, you will provide critical on-site and technical support across various client projects. You will serve as the hands-on liaison between client sites and remote engineering teams, executing hardware deployments, site assessments, and initial troubleshooting to ensure successful network cutovers.

What will you do in this role?

• Complete accurate, comprehensive client site assessment surveys and inventory on-site technology to prepare for network/server stack cutovers and potential low/high voltage upgrades.
• Conduct LiDAR and Ekahau site assessments to support wireless heatmapping proposals.
• Facilitate the installation, racking, and physical configuration of new network equipment, workstations, and related hardware infrastructure.
• Act as an on-site liaison for remote engineers during site cutovers, clearly communicating issues, collecting detailed notes/photographs, and adjusting plan execution as needed.
• Perform basic physical and network troubleshooting, including VLAN identification, cable testing, label printer issues, and general hardware/software resolution.
• Review site instructions prior to arrival, ensure all diagnostic tools and equipment are ready, and follow all site-specific protocols and safety guidelines.
• Maintain high levels of professionalism and clear communication in all client-facing interactions.

What do you need to succeed in this role?

• Detail-oriented mindset that ensures tasks are completed accurately without leaving anything to chance.
• Energetic self-starter with strong time-management skills and a passion for technology and business.
• Collaborative team player who thrives in project-based environments and under guidance from mentors and leaders.
• Excellent interpersonal and communication skills, comfortable presenting and interacting directly with clients.
• Highly adaptable and resilient when managing dynamic schedules, night/weekend cutover shifts, and short-notice schedule changes.
• Independent traveler capable of managing personal travel logistics (flight, hotel, rental car) for frequent customer site visits.

Your Core Skills & Certifications

• Practical experience in IT, professional services, telecom, network/systems administration, or customer support environments.
• Hands-on familiarity with networking equipment (routers, switches, wireless access points) and fundamental network configuration concepts.
• Proficiency with physical diagnostic tools (console cables, cable toners, punch-down tools, multimeters).
• Ability to physically rack, stack, and cable network equipment, workstations, and hardware infrastructure.
• Willingness and flexibility to travel frequently to customer sites and work non-standard hours (nights/weekends) for cutovers.

In compliance with this state's pay transparency laws, the compensation benchmarks for this role are $26.69 (25th percentile), $37.43  ( 50th percentile), and $48.17 (75th percentile). This is not a guarantee of compensation or salary, as final offer amount may vary based on several factors including but not limited to experience and geographic location. Compensation ranges for roles in our Government Services pillar are determined by contract with the specific government agency Sikich is servicing.

In addition, specific skills/experience required are as follows: …..

• Servant Leader – You are hyper focused on engaging employees, fostering their development, and building a positive culture.
• Solutions Focused – You see opportunities in every business problem and can develop, articulate, and implement solutions.
• Collaboration – You are a relationship builder across all levels of the organization and across all business units.
• Instills Trust - You do what you say, and you follow through on commitments, you act with integrity, you are consistent and are perceived as credible.
• Impact & Influence Thinking – You gain support for ideas, proposals, and solutions, and get others to act, with or without formal authority, to advance initiatives/objectives.

About Sikich

Sikich offers the public and private sectors a varied platform of professional services across consulting, technology and compliance. Highly specialized and hands-on teams deliver integrated solutions rooted in deep industry experience. Our approach is strategically and thoughtfully designed to help our clients, teams, and communities accelerate success.

Sikich Total Rewards

Our team members enjoy expansive benefits ranging from competitive compensation and insurance options to wellness programs and a flexible time off policy, to name only a few. Sikich also takes pride in prioritizing team members’ health, total wellbeing and time spent with family, friends and in the pursuit of personal goals, hobbies, and endeavors.

Some examples of our many benefits:

• Sikich maintains a Flexible Time Off (FTO) Policy. We encourage every full-time employee, as your role permits, to utilize paid time off (personal time, mental/physical health care, vacation, sick leave, etc.). Waiting for time off to accrue is common at other companies. At Sikich, you do not have to wait for this benefit to kick in. FTO is activated on your first day with our organization.
• Sikich will also recognize paid holidays during the year and strives to permit employees to have time off the last week of the calendar year when client and project work permits. 
• Sikich offers a comprehensive wellness program to engage, challenge and empower team members to take responsibility for their wellbeing. Activities can be tracked through our wellness provider to obtain gift cards and other rewards.

We also offer:

• Flexible work arrangements
• Health, dental, vision, life, and accident/death/disability insurance options
• HSA employer contribution
• Nine (9) paid holidays annually.
• A robust paid Parental Bonding Leave program covering birth, adoption, and foster      children.
• 401(k) with employer contributions
• CPA bonus with four (4) paid exam days & four (4) paid study days.
• Tuition reimbursement
• Generous employee referral bonus program
• Client referral bonus program
• Pet insurance
• FORCE – Sikich community volunteer program enabling each team member to use up to four hours of paid time annually to volunteer and make a difference in their local communities.

Want to learn more? Visit our Careers website or Glassdoor profile.

Sikich is an Equal Opportunity Employer M/F/D/V

Sikich practices in an alternative practice structure in accordance with the AICPA Professional Code of Conduct and applicable law, regulations, and professional standards. Sikich CPA LLC is a licensed CPA firm that provides audit and attest services to its clients, and Sikich LLC and its subsidiaries provide tax and business advisory services to its clients. Sikich CPA LLC has a contractual arrangement with Sikich LLC under which Sikich LLC supports Sikich CPA LLC’s performance of its professional services. Sikich LLC and its subsidiaries are not licensed CPA firms.

“Sikich” is the brand name under which Sikich CPA LLC and Sikich LLC provide professional services.  The entities under the Sikich brand are independently owned and are not liable for the services provided by any other entity providing services under the Sikich brand. The use of the terms “our company”, “we” and “us” and other similar terms denote the alternative practice structure of Sikich CPA LLC and Sikich LLC.