Collections Specialist
Description
Company Overview
Ryan Transportation, a Shamrock brand, is a third-party logistics company specializing in freight brokerage services and managed transportation. Our services have helped companies throughout North America take control of their shipping and improve their supply chains.
Shamrock is headquartered in Overland Park, Kansas and has nine regional offices - Atlanta, Chicago, Dallas, Ft. Lauderdale, Houston, Laredo, Nashville, Philadelphia and Phoenix. Shamrock has been recognized among the “Best Places to Work” in both Kansas City and Chicago and was most recently recognized as one of America’s “Most Loves Workplaces” by Newsweek. Overland Park is a great place to live, work and play, being conveniently located within driving distance of everything Kansas City has to offer. Housed within the heart of Overland Park, our offices include 4 gorgeous towers on the East and West sides of Metcalf Ave. With a heavy community presence and a winning culture, Shamrock is a great place to work in Overland Park!
Responsibilities
Shamrock Trading Corporation and Ryan Transportation are looking for a Collections Specialist to join the team. Responsibilities include but are not limited to:
- Research open receivables on low volume accounts
- Work directly with customers via phone and email to resolve invoice/credit issues
- Work internally with Account Managers to resolve customer issues and concerns
- Answer incoming accounting phone calls
- Respond to general customer inquiries and requests.
- Generate account statements
- Manage and maintain numerous payment service portals
- Keeping accurate records and reporting on collection activity
Qualifications
- One to two years of experience in an administrative, billing or collections environment
- Proficient in Microsoft Office Products
- High energy and ability to multi-task
- Ability to work in a high volume, fast-paced environment.
- Ability to effectively prioritize tasks and to manage time effectively
- Requires ability to effectively interact and communicate with all levels of employees, managers, and customers
Benefits Package
At Shamrock we hire bright, ambitious people and give them the tools they need to be successful. By investing in training and development, we hope to become a long-term career for employees, where there are always opportunities for advancement. Shamrock also offers a premier set of benefits for employees and their families:
- Medical: Fully paid healthcare, dental and vision premiums for employees and eligible dependents
- Work-Life Balance: Competitive PTO, paid leave policies and eligibility for work from home opportunities after an introductory period
- Financial: Generous company 401(k) contributions and employee stock ownership after one year
- Wellness: Onsite gym, jogging trail and discounted membership to nearby fitness center
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