Technical Support Intern
Description
Company Overview
Shamrock Trading Corporation is the parent company for a family of brands in transportation services, finance and technology. Headquartered in Overland Park, KS, Shamrock is frequently recognized among the “Best Places to Work” in Kansas City and Chicago and was most recently recognized as one of America’s top 100 “Most Loved Workplaces” by Newsweek. We also have offices in Atlanta, Chicago, Dallas, Ft. Lauderdale, Houston, Laredo, Nashville, Philadelphia and Phoenix.
With an average annual revenue growth of 25% over several decades, Shamrock’s success is attributed to three key factors: hiring the best people, cultivating long-term relationships with our customers and continually evolving in the marketplace.
Responsibilities
Shamrock Trading Corporation is looking for a Technical Support Intern to join the IT team. This role allows interns to gain experience by receiving formal industry training alongside an established mentor and providing hands-on diagnostic support to employees. The Technical Support Intern will focus on working with the IT team to set up a diverse range of employee software and technology and resolving Service Desk requests. An ideal candidate will be a self-starter with strong analytical and communication skills.
- Provide first-level support analysis and diagnostics to resolve service desk requests
- Assist in technology troubleshooting and setup for employee PC hardware, email, phones, printers and copiers, software installations and more
- Create new employee accounts and deploy them to end users
- Work directly with IT staff and end users to diagnose and resolve issues with proprietary applications, third-party software and employee equipment
- Troubleshoot both hardware and software issues
- PowerShell scripting to automate various processes
- Other duties as assigned which might include lending IT support in areas such as cybersecurity, system administration, analytics, and asset management.
Qualifications
- Graduation date of December 2025 or May 2026
- Internship runs 6/2/25 through 8/8/25
- GPA of 3.0 and above
- Pursing a degree in Information Technology, MIS or Business Administration
- Ability to manage and prioritize work effectively to ensure internal timelines are met
- Basic desktop troubleshooting knowledge
- Analytical with strong project management and problem-solving skills
- Team player with a positive attitude and ability to collaborate effectively with others
- Ability to lift and relocate end-user computing devices up to 40 lbs.
- Excellent written, verbal and interpersonal communication skills
- Ability to adapt in a fast-paced, dynamic work environment
- Preferred but not required qualifications include:
- Experience with Microsoft Office suite
- Working knowledge of Windows 10
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