ServiceNow Architect
Description
Company
SDI Presence LLC is a leading IT services firm that leverages its strong team presence to advance clients toward a secure digital enterprise. With a 30-year corporate resume, SDI delivers multi and hybrid cloud infrastructure managed services, consulting and advisory solutions, work and asset management solutions, and application modernization and managed services. SDI serves major airports, utilities, commercial real estate portfolios, and government agencies across the U.S. Visit us at www.sdipresence.com and connect with us on X and LINKEDIN.
Summary
The ServiceNow Architect is the technical authority responsible for designing, governing, and optimizing the ServiceNow ecosystem with a primary focus on CMDB data architecture, CSDM alignment, and ITOM Discovery accuracy and maturity. This role ensures that the platform’s data model, integrations, and workflows are built to support scalable, reliable, and compliant enterprise operations.
You will lead architectural decisions, guide platform strategy, and collaborate with IT and business stakeholders to ensure that ServiceNow delivers measurable value. You will be supported by ServiceNow Developers and Business Analysts and will report to the Delivery Executive or ITSM Manager.
SDI Presence Offers:
- A Competitive Salary Range: $155,000 - $170,000
- Base salary may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonuses or commission
- Medical, Dental, Vision, company-provided Life Insurance, Short and long-term disability. Matched Retirement Savings, Wellness Program, Paid time off and much more!
Key Responsibilities
CMDB, CSDM, and ITOM Leadership
- Architect, govern, and continuously improve the ServiceNow CMDB, ensuring data accuracy, normalization, reconciliation, and lifecycle management.
- Lead CSDM adoption and alignment, mapping services, applications, and infrastructure to the correct CSDM domains and stages.
- Design and optimize ITOM Discovery, including patterns, probes, credentials, schedules, and MID Server strategy.
- Establish CMDB governance, data quality KPIs, dashboards, and operational processes.
- Ensure CMDB supports ITSM, ITAM, ITOM, SecOps, and business service mapping needs.
Platform Architecture & Solution Design
- Lead the design and implementation of ServiceNow modules including:
- Incident, Problem, Change, Request
- Service Catalog
- Knowledge
- Asset Management
- Discovery & CMDB
- Self-Service Portal
- Integrations with SCCM and other IT management tools
- Translate business requirements into scalable, maintainable ServiceNow solutions.
- Develop and enforce architectural standards, coding practices, and platform governance.
Integration & Automation
- Architect and implement integrations using APIs, MID Servers, IntegrationHub, and web services.
- Implement core platform components such as LDAP, SSO, Discovery, and orchestration workflows.
- Build automation and orchestration solutions to streamline IT operations and service delivery.
Platform Ownership & Operational Excellence
- Oversee end-to-end platform health, performance, upgrades, and lifecycle management.
- Manage configuration management, knowledgebase structure, reporting, interfaces, and licensing.
- Conduct system and integration testing with sample and live data.
- Support data migration, portal development, and catalog item design.
Collaboration & Leadership
- Work closely with IT leadership, support teams, and business units to define requirements and roadmap priorities.
- Provide technical guidance to developers and analysts.
- Communicate progress, risks, and architectural decisions to stakeholders.
Preferred Additional Module Experience
Experience with one or more of the following is a plus:
- Field Service Management
- Project & Portfolio Management
- HRSD
- Application Development
- Service Mapping
- ITAM Hardware & Software
Requirements
- Ability to work 2-3 days onsite.
- Bachelor’s degree in computer science, Engineering, or equivalent experience.
- 4+ years of hands-on ServiceNow experience, including large-scale environments (5,000+ users).
- Expert-level experience with CMDB, CSDM, ITOM Discovery, and ITSM/ITAM processes.
- ServiceNow Architect or Developer certification required.
- Strong scripting experience (Business Rules, Script Includes, UI Pages, UI Macros, etc.).
- Experience deploying new ServiceNow instances or implementing major modules.
- Familiarity with UI/UX concepts and portal design.
- Strong understanding of IT operations and enterprise infrastructure.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Equal Opportunity Employer Statement
SDI Presence is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. SDI Presence makes hiring decisions based solely on qualifications, merit, and business needs at the time.
SDI Presence is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. SDI Presence makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Staffing Firms
SDI Presence does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between SDI Presence and the recruitment agency or party requesting payment of a fee.