ServiceNow Architect
Description
Summary
The ServiceNow Architect is responsible for directing both the strategic vision and hands-on execution of ServiceNow platform consulting and implementation efforts. Serving as a vital link between business stakeholders and technical teams, this role translates business objectives into scalable, sustainable platform solutions, while managing governance, platform health, upgrade planning, and developer enablement. The Architect leads delivery with the support of an Engagement Manager, Business Process Consultant, ServiceNow Developers and Business Analysts.
In the near term this role will focus on CMDB architecture, CSDM alignment, and enabling ITOM, ITAM, and ITSM capabilities to deliver scalable, reliable, and compliant enterprise solutions.
- A Competitive Salary Range: $155,000 - $170,000
- Base salary may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonuses or commission
- Medical, Dental, Vision, company-provided Life Insurance, Short and long-term disability. Matched Retirement Savings, Wellness Program, Paid time off and much more!
Key Responsibilities
Strategy and Advisory
- Define and guide technical governance, platform architecture standards, health metrics, upgrade planning, and long-term roadmaps for platform sustainability.
- Architect and govern CMDB design and lifecycle management across multiple client environments.
- Design and optimize ITOM Discovery strategies, including patterns, probes, credentials, and MID Server architecture.
Business-Value Thinking & Communication
- Translate complex technical designs into business-focused value and ROI, demonstrating how design architectural decisions support objectives and upgrade readiness.
- Drive CMDB maturity and CSDM alignment, ensuring accurate mapping of services, applications, and infrastructure.
- Align deliverables to measurable business outcomes, driving stakeholder understanding and solution viability.
Governance & Platform Health Metrics
- Establish CMDB governance frameworks, data quality KPIs, dashboards, and operational processes.
- Monitor platform health indicators, assess technical debt, lead remediation initiatives, and enforce leading practices to sustain platform quality.
Upgrade Strategy & Documentation
- Develop and execute upgrade strategies that minimize business disruption, while documenting architecture, runbooks, and operational models.
We are seeking candidates with experience in:
- Delivering hands-on expertise in one or more ServiceNow module suites: CSM, ITSM, ITAM & CMDB/CSDM, ITOM, Now Assist, SPM, or FSM.
- Integrating ServiceNow with third-party systems using SOAP and REST APIs for data exchange and process automation.
- Implementing core integration components such as LDAP, SSO, Discovery, and MID Server to enable seamless connectivity and automation.
- Customizing ServiceNow through advanced configurations and scripting to enable tailored functionality.
- Organizing and prioritizing development activities and interfacing effectively with stakeholders.
- Communicating technical tradeoffs in business terms and leading governance initiatives for solution alignment and risk mitigation.
- Providing leadership through developer mentorship and by facilitating technical and architectural workshops.
- Demonstrating proficiency in programming standards, methodologies, and languages, while maintaining detailed technical documentation.
Requirements
- 5+ years managing ServiceNow instance, including multi-client or large-scale environments.
- 5+ years of hands-on ServiceNow architect experience.
- Expert-level experience with CMDB, CSDM, ITOM Discovery, and ITSM/ITAM processes.
- Proficiency in ServiceNow scripting (such as Business Rules, UI Pages, and UI Macros).
- Certifications: Certified Technical Architect (CTA) preferred; one or more of the following are also strongly valued—Certified System Administrator (CSA), Certified Application Developer (CAD), Certified Implementation Specialist (CIS) in two or more tracks, and ITIL Foundation (v3 or v4)
- Bachelor’s degree (preferably in Computer Science, Engineering, or a related field) or equivalent professional ServiceNow experience.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
SDI Presence is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. SDI Presence makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Staffing Firms
SDI Presence does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between SDI Presence and the recruitment agency or party requesting payment of a fee.