Critical Situation Manager
Description
What makes us Qlik?
Qlik delivers the best in data, analytics, and AI technology, to help enterprises around the world drive value from their data. Our leading, AI-powered platform enables users to uncover insights that lead to better business decisions, faster.
A Gartner® Magic Quadrant™ Leader for 14 years in a row, Qlik is a values-driven organization, and following its acquisition of Talend, now serves over 45,000 customers in 100 countries worldwide. Read on to see what we’re looking for right now!
The Critical Situation Manager Role
Join our Global Support Organization at Qlik as a Critical Situation Manager. You'll spearhead communication efforts, coordinating resolution endeavors for impactful customer issues related to Qlik products and services.
As the central contact, you'll lead from identification to post-mortem analysis, ensuring seamless problem-solving and client satisfaction.
What makes this role interesting?
· Crisis Preparedness: Develop and maintain comprehensive crisis management plans, conducting drills for readiness and collaborating cross-functionally.
· Emergency Response: Be the central point of contact during crises, orchestrating response efforts across teams to minimize impact and swiftly address issues.
· Customer-Centric Resolution: Ensure flawless execution of escalation processes, providing assurance and resources to customers, driving high satisfaction levels.
· Effective Communication: Devise strategies to keep stakeholders informed during crises, collaborating with PR teams for transparent and positive communication.
· Post-Crisis Analysis: Conduct thorough reviews post-crisis, identify improvement areas, and enhance crisis plans for organizational resilience.
· Training and Preparedness: Train employees in crisis procedures, fostering a culture of readiness and awareness across the organization.
Here’s how you’ll be making an impact:
Driving Crisis Resilience: Your leadership during crises will minimize damage and uphold Qlik's image, ensuring timely and effective resolution.
Enhancing Customer Satisfaction: Your swift actions and communication will directly impact customer satisfaction levels, solidifying Qlik's reliability.
Organizational Preparedness: Your insights and post-crisis reviews will fortify our crisis management strategies, fostering a more resilient organization.
We’re looking for a teammate with:
· Bachelor's or Master’s Degree with experience in crisis management or a related field.
· Creative problem-solving, attention to detail, technical literacy, and articulation of technical issues to various stakeholders.
· Ability to build and maintain relationships across diverse organizations, including partners.
· Well-versed in service delivery with project management skills and a solid understanding of customer needs.
· Familiarity with SaaS, Software Industry, and enterprise software products.
· Excellent written, verbal, and presentation abilities, along with strong interpersonal skills.
· Capability to remain composed under pressure, collaborate effectively in a team, and handle multiple projects.
The location for this role is:
Barcelona, Spain.
Apply now and join us in leading critical situation management, driving resolution during crises, and fortifying Qlik's crisis readiness!
More about Qlik and who we are:
Find out more about life at Qlik on social: Instagram, LinkedIn, YouTube, and X/Twitter, and to see all other opportunities to join us + our values, check out our Careers Page.
What else do we offer?
· Genuine career progression pathways and mentoring programs
· Culture of innovation, technology, collaboration, and openness
· Flexible, diverse, and international work environment
Giving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs
Qlik is an Equal Opportunity/Affirmative ActionEmployer, and we value the diversity of our workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Click here to review the US Department of Labor’s Equal Employment Opportunity Posters, including the EEO is The Law notice and the Pay TransparencyNondiscrimination Provision.
If you need assistance due to disability during the application and/or recruiting process, please contact us via theAccessibility Request Form.
Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.
#LI-EMEA