Qlik Careers

What makes us Qlik?

A Gartner® Magic Quadrant™ Leader for 14 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.

We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.

The ServiceNow Application Administrator Role

We are seeking a skilled and detail-oriented ServiceNow Administrator to join our team. The ideal candidate will be responsible for the day-to-day administration, configuration, and ongoing maintenance of the ServiceNow platform. This role requires a deep understanding of ServiceNow best practices, strong problem-solving skills, and the ability to work collaboratively with various departments to ensure the platform supports business needs effectively.

What makes this role interesting?

• Platform Administration:
  • Manage the daily operations and administration of the ServiceNow platform, including user management, workflows, roles, and permissions.
  • Monitor system performance, troubleshoot issues, and ensure platform stability and uptime.
• Customization and Configuration:
  • Develop, configure, and maintain custom modules, forms, and workflows based on business requirements.
  • Implement ServiceNow upgrades, patches, and system enhancements while ensuring minimal disruption to end-users.
  • Optimize platform functionalities through scripting (e.g., JavaScript, Glide API) and automation.
• Integration and Reporting:
  • Integrate ServiceNow with other enterprise tools and third-party applications.
  • Create and maintain dashboards, reports, and KPIs to provide actionable insights to stakeholders.
• User Support and Training:
  • Provide technical support to end-users and resolve ServiceNow-related issues promptly.
  • Conduct training sessions and create documentation to empower users and enhance adoption.
• Governance and Compliance:
  • Ensure compliance with ITSM best practices and corporate policies.
  • Maintain proper documentation of processes, configurations, and workflows.

Here’s how you’ll be making an impact:

• Education:
  • Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
• Experience:
  • 3+ years of hands-on experience as a ServiceNow Administrator or in a similar role.
  • Proficiency in ITSM modules such as Incident, Problem, Change, Configuration, and Asset Management.
  • Experience with ServiceNow ITOM, PPM/SPM, CMDB is a plus.
• Technical Skills:
  • Proficient in ServiceNow administration, including instance upgrades, ACLs, and MID Server management.
  • Strong scripting skills (JavaScript, Glide, AngularJS, or Jelly).
  • Familiarity with REST/SOAP APIs and integration tools.

We’re looking for a teammate with:

• Certifications (preferred):
  • ServiceNow Certified System Administrator (CSA).
  • ITIL Foundation Certification or higher.
• Soft Skills:
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills to work effectively with technical and non-technical stakeholders.
  • Self-motivated and capable of working independently or as part of a team.

The location for this role is:

Sao Paulo, Brazil

Apply now and help change how the world transforms complex data landscapes into actionable insights and turns complex data challenges into new opportunities!

More about Qlik and who we are:

Find out more about life at Qlik on social: Instagram, LinkedIn, YouTube, and X/Twitter, and to see all other opportunities to join us and our values, check out our Careers Page.

What else do we offer?

• Genuine career progression pathways and mentoring programs
• Culture of innovation, technology, collaboration, and openness
• Flexible, diverse, and international work environment

Giving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs

If you need assistance applying for a role due to a disability, please submit your request via email to accessibilityta @ qlik.com. Any information you provide will be treated according to Qlik’s Recruitment Privacy Notice. Qlik may only respond to emails related to accommodation requests.

Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.