Application Support Engineer
Description
What makes us Qlik?
A Gartner® Magic Quadrant™ Leader for 13 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.
We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.
The Application Support Engineer Role
An Application Engineer is responsible for designing, developing, and implementing software applications that meet the specific needs of an organization or client. This role combines technical expertise with an understanding of the business and user needs to create effective and efficient software solutions. Application Engineers work closely with software developers, systems analysts, and other IT professionals to ensure that software applications are delivered on time, within budget, and to the required specifications.
Here’s how you’ll be making an impact:
Application Management
- Manage, support and implement software applications based on user requirements and technical specifications.
- Collaborate with software developers, 3rd party managed services and engineers to integrate applications with existing systems and platforms.
- Participate in code reviews to ensure high-quality code and adherence to coding standards.
Application Support
- Provide technical support and troubleshooting assistance for software applications to ensure smooth operation and minimal downtime.
- Monitor application performance, identify potential issues, and implement solutions promptly.
- Collaborate with development teams to understand application functionality, gather requirements, and provide feedback for improvements.
- Assist in the deployment and configuration of new applications and updates.
- Respond to and resolve user inquiries and support tickets in a timely and efficient manner.
Requirement Analysis
- Work with stakeholders to gather and analyze user requirements and translate them into technical specifications.
- Conduct feasibility studies and provide recommendations for software solutions that meet business needs.
- Ensure that applications meet performance, security, and scalability requirements.
Documentation and Training
- Create and maintain technical documentation, including design specifications, user manuals, and installation guides.
- Provide training and support to end-users and other IT professionals on the use and maintenance of applications.
- Stay up-to-date with the latest industry trends, technologies, and best practices.
We’re looking for a teammate with:
- Outstanding communication skills, a strong aptitude for logical problem-solving, and the capacity to function well in a group setting.
- A problem-solver with a strong grasp of application system architectures who enjoys working on production support issues.
- A self-motivated, goal-oriented person with experience in system administration and configuration
- 2+ years of relevant Technical Support Experience, Technology Architecture experience or equivalent.
- It is preferred to have a bachelor's degree in computer science, management information systems (MIS), or a similar discipline.
The location for this role is:
Barcelona, Spain
Apply now and help change how the world transforms complex data landscapes into actionable insights and turns complex data challenges into new opportunities!
More about Qlik and who we are:
Find out more about life at Qlik on social: Instagram, LinkedIn, YouTube, and X/Twitter, and to see all other opportunities to join us and our values, check out our Careers Page.
What else do we offer?
- Genuine career progression pathways and mentoring programs
- Culture of innovation, technology, collaboration, and openness
- Flexible, diverse, and international work environment
Giving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs
If you need assistance applying for a role due to a disability, please submit your request via [email protected]. Any information you provide will be treated according to Qlik’s Recruitment Privacy Notice. Qlik may only respond to emails related to accommodation requests. Click here for machine-readable files related to Qlik’s US group health plan offerings that are being made available in response to the US federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to access and analyze data more easily.
Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.