Description

Playground Games is looking to grow its world class team with the addition of a skilled and experienced Associate Community Developer on a contract basis.  

As part of the Horizon team, you’ll be a key voice in building a relationship with the community.  

About us: 

As a premier first-party Xbox Game Studio, we are passionate about making genre-defining games that are accessible, beautiful, and most of all fun. We are looking to expand our diverse team as we continue driving forward our BAFTA award-winning Forza Horizon franchise.  

About the role: 

A crucial part of your role will be to work with the Senior Community Developer, the Community Team, the Production Team and a variety of stakeholders while keeping players informed of the latest updates as well as supporting the Community Strategy. Your ability to communicate with an official and professional voice will be integral in maintaining a good working relationship with our players. 

This is a contract role based at our state-of-the-art facilities in Royal Leamington Spa. We have a hybrid work model in place with a minimum of 3 days a week in studio. Relocation assistance is available if required.   

What you’ll do: 

• Support Comms and Community Team by gathering, elaborating and presenting accurate key product information useful to communicate the latest updates to our players 
• Monitor and Interact with our players on different platforms (Reddit, Discord, Forza Forums) to be on top of Community Feedback 
• Produce Qualitative and Quantitative Community Sentiment reports to different stakeholders 
• Open, track, prioritise and follow up on game-related bugs and technical issues experienced by our players to maintain the game's health 

What you’ll bring: 

• A passion for games
• Excellent verbal and written communication
• Ability to provide front-line technical support to players and spot trends in community feedback
• Proficiency in gathering, analysing and presenting community feedback both quantitatively and qualitatively
• Previous experience in a software community-facing role. Knowledge of post release game support
• Good understanding or experience of Social Media platforms (Instagram, X, Facebook, TikTok) and Discussion platforms (Reddit, Discord, Forums) 
• Good understanding or experience of key video platforms including YouTube, and Twitch

This is a fantastic opportunity to make a world-class game with an established, talented, and collaborative team at one of the industry’s most exciting first-party game studios.  

Playground Games is proud to be an equal opportunity employer, we believe that diversity and inclusion fuels creativity.  We are dedicated to creating a safe, comfortable and welcoming working environment.   

We strive to build an inclusive culture that encourages, supports and celebrates the diverse voices of our team members.  It drives our innovation and connects us closer to our players.  We are committed to equity, diversity, and inclusion across age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.  

At Playground Games we recognise the importance of self-development, career progression, well-being and retention of our colleagues. We celebrate difference and welcome everyone to join us and to be themselves at work. 

If you require any reasonable accommodation to apply for this position, please contact us on [email protected]