NBBJ is an award-winning design firm recognized as a TIME100 Most Influential Company, a Fast Company Most Innovative Architecture Firm and a two-time 2025 AIA National Honor Award recipient. These recognitions reflect our purpose-driven approach that, fueled by ideas and a culture of collaboration, creates healthy buildings, strong communities and a resilient environment. That’s where you come in. With leading clients, diverse colleagues and offices in creative capitals around the globe, a career at NBBJ will inspire you to be extraordinary. You can learn more about our firm, see what it’s like to work here and explore recent projects and ideas at NBBJ.com. Join us to make an impact today! 

The role at a glance: 

NBBJ Seattle is seeking an experienced Technician to join our talented Digital Tech Services team in Seattle. Tech Services Technicians provide exceptional customer service to the whole firm. They can manage multiple issues at once and are able to prioritize their work to those with the greatest need. All of our work products are created with technology, and the Technician is responsible for making sure that technology is working appropriately and as intended. Successful candidates will be great communicators, be able to form good relationships with the staff they are supporting, and will have deep technical understanding of common enterprise technologies.

In your new role, you will: 

• Provide exceptional IT support to internal and external customers, across geographic locations ensuring an overall high level of customer satisfaction on an ongoing basis
• Ensure service levels for customers are met, identify opportunities for improvements and implement after review and planning
  
• Test, configure, install, and manage and repair of all IT related equipment (Hardware and Software)
  
• Use Jira Service Management system to create and update incident records
• Respond to all calls and requests within the agreed service level agreements (SLA), and wherever possible exceed agreed SLA’s
• Must be able to participate in rotating, off-hours support schedule
• Provide user training of NBBJ approved applications and services through direct one on one engagements and office workshops
• Ensure internal customers are kept up to date regarding the status of any outstanding issues they have opened with the IT service desk or any other NBBJ IT team members
  
• Escalate problems to the relevant expert group, as per service level agreements
• Communicate status of problems to customers, as per service level agreements
• Follow high severity notification procedures for all severity 1 and 2 problems
• Perform preventative maintenance to ensure all equipment is maintained to a high standard
• Set up video meetings for customers (Teams / Zoom) and assist with in-person meeting set ups
• Provide on-site support outside of normal working hours as required
• Willing and able to support multiple end-user platforms: Windows 10, Windows 11, macOS, iOS, Android, Microsoft Office 365
  

What you will need to succeed:

Why choose NBBJ?

We believe that all NBBJ employees should love their work. This means not only loving what you do but having pride in your workplace. We strive to be that irresistible place to work by enhancing your employee experience with customized programs and comprehensive benefits. In addition to 100% covered employee healthcare costs and 401k contributions, we offer unique professional development opportunities, volunteer opportunities and access to leading technology and resources to further help you love your work and advance your career.

• NBBJ has been named three times by Fast Company as one of the most innovative architecture firms.
• Founded in 1943, our first office opened over 75 years ago in Seattle, Washington. We now have over 10 office locations around the globe.
• We are a transdisciplinary, cross-practice focused firm with a deep portfolio of Civic & Cultural, Commercial, Corporate, Healthcare, Higher Education, Science and Technology, Sports, and Urban Environment projects. We also have several areas of service expertise including: Architecture, Environmental Graphic Design, Interior Design, Lighting Design, Workplace Consulting and more.
• In the past decade, NBBJ has received more than 300 awards from leading global, national and regional award programs across the business, real estate and design communities.
• We work with 5 of the top global high-tech companies, 14 of the U.S. News and World Report Top Hospitals, and 4 of the top 10 highest-ranked learning institutions.
• Our clients include institutional leaders such as Cambridge University, Google, Samsung, Cleveland Clinic, Tencent, and Stanford University.