Front Office Administrator
Description
Front Office Administrator
At Third Street Alliance in Easton, PA, we are committed to making a difference in our community by providing vital services to those in need. As a trusted nonprofit organization, we offer a supportive, inclusive work environment where every team member plays an important role.
We’re looking for an enthusiastic, customer-focused Front Office Administrator to join our team and become the welcoming face of our organization. If you are looking for a meaningful opportunity to make a difference in your community and thrive in a fast paced, dynamic environment, we want to hear from you!
What you’ll do
This is an administrative role, not a social services, advocacy, or direct‑care position. Our Front Office Administrator must be comfortable maintaining professional distance while supporting the organization’s mission from the front office. Day to day you’ll:
- Be the First Point of Contact: You’ll provide exceptional customer service to visitors, clients, and staff. Whether it’s answering calls, greeting visitors, or handling inquiries, you’ll be the friendly face of our organization
- Manage Communications: Answer and screen incoming calls, retrieve voicemail messages, and determine the purpose of each call so you can direct callers to the right point of contact
- Visitor Coordination: Greet visitors with a welcoming attitude, determine the purpose of their visit, and direct them to the appropriate staff member. You’ll also monitor visitor access in our building
- Maintain Role Clarity: Ensure all interactions with residents remain within your administrative duties and organizational guidelines. Redirect any personal, sensitive, or case‑related inquiries to the appropriate staff
- Office Support: Keep things running efficiently by sorting and routing mail, maintaining filing systems, creating and updating Excel spreadsheets, coordinating office equipment maintenance and troubleshooting printer issues
- Expense and Reporting: Handle departmental vendor expenses including office supplies, maintenance, and service costs. Your attention to detail will keep us on track
- IT & Phone Management: Track computer inventory, assist with setup, manage phone updates. You’ll play an important role in supporting our technology needs
- Safety & Maintenance: Participate in committees and fire drills, coordinate supplies, record meeting minutes
- Volunteer Program: Assist with volunteer coordination and manage background checks and volunteer requests
- Leadership Support: Assist the Director of Administration with daily tasks, calendar management, and note-taking during meetings to ensure smooth operations
- Additional Duties: Embrace with a can-do attitude
What you need to thrive in this role
Prior experience in a busy office environment and flexibility will be key to this role. Additional requirements include:
- Professional Boundaries: This role requires strict adherence to professional boundaries with shelter residents and program participants. Staff may not provide personal advice, emotional counseling, transportation, gifts, or engage in personal relationships with residents. All interactions must remain supportive, respectful, and limited to the scope of the Front Office Administrator position
- Experience: 2+ years in a receptionist or office administrator role, and experience working with diverse communities required
- Communication Skills: Excellent verbal and written skills. Ability to communicate clearly and professionally
- Customer Service: Strong interpersonal skills and a knack for building relationships
- Technical Skills: Comfortable with Microsoft Office and office equipment. Ability to learn new systems quickly
- Language: Bi-lingual (English/Spanish) is a plus
- Confidentiality: Strict confidentiality regarding resident circumstances is required. Staff may not discuss resident issues, take initiative on case matters, or engage beyond the responsibilities of the role
- Compliance & Safety: All staff must follow trauma‑informed practices, confidentiality standards, and Third Street Alliance policies regarding client interaction
- Personal Attributes: Strong work ethic, attention to detail, organization, flexibility, self-motivated and proactive
- Physical Requirements: You’ll be on a computer also frequently moving around our busy facility including stairs
- Dress Code: Business casual attire required, clean jeans without rips or holes are permitted
- Location: We are located at 41 North 3rd Street in Easton, PA, with a second office within walking distance
- Schedule: Monday – Friday, 8:30 am – 4:30pm or 9:00am – 5:00pm. No nights or weekends!
About us
Serving the greater Lehigh Valley for over a century, Third Street Alliance for Women & Children is a non-profit agency providing homeless prevention, shelter, and supportive services. Our mission is to inspire and equip women, children, and families to live, learn, and thrive. We believe in the power of communities, when people come together, we can change lives! Learn more about us here: https://thirdstreetalliance.org/mission-history
What we offer you
We care about the well-being of our employees, and our benefits package illustrates in part, the level of commitment you’ll feel from us:
- Starting pay at $19.00/hr.
- Medical, dental & vision insurance
- Paid Time Off accrual that increases with tenure + paid holidays
- Company paid long-term and short-term disability insurance
- 403(b) plan for retirement
- Tuition reimbursement and parking assistance programs
- 75% discount on childcare enrollment fees and 50% discount on TSA programs!
I’m interested; how do I get started?
Please note - all applicants must apply online. We kindly ask that you do not call or stop by Third Street Alliance regarding your application.
myHR Partner is our hiring management partner for this position, qualified candidates will be contacted by myHR Partner for a phone interview. After the phone interview, qualified candidates will be invited to an in person interview with the Third Street Alliance team.
Thank you for considering us as a potential employer!