Monica Vinader Ltd Careers

Job Title: Retail Trainer

Location: London / UK  (hybrid working available)

Reporting To: General Manager, Global Retail Operations

Who we are

At Monica Vinader, we’re on a mission to prove that buying better, wearing longer and doing better don’t have to be mutually exclusive. From our commitment to making the most sustainable jewellery we can using precious materials, to the timeless style and endless versatility of our pieces, we are driven to making everyday fine jewellery accessible and affordable.

And don’t just take our word for it, we are proud to be recognised in the industry through our recent awards, proving we are leading the way in sustainable jewellery:

●        Ethical Jewellery Business of the Year 2021, Retail Jeweller

●        Queen's Award for Enterprise: Sustainable Development 2022

●        Responsible Luxury Business of the Year 2023 & 2022, Positive Luxury

●        Best Sustainable Luxury Jewellery Brand 2022, Marie Claire UK

We are digital first, omni-channel, customer obsessed, female led and inclusive, focused on creating meaningful relationships with our community, who we owe our success to. We are looking for someone special to join our team to help us make luxury something we can all enjoy everyday.

Where we need your help

We have all the makings of an iconic brand - beautiful products that are timeless and designed to last, service that exceeds our customers expectations, a passionate founder that cares deeply about doing what is right and a loyal and growing community who advocate for us.

The Retail Trainer role is an exciting opportunity to help deliver engaging, relevant and timely training content to our retail teams globally. Working alongside the wider Retail Team, you will help create and deliver content that is inspiring, on brand and easy to understand. Covering a wide range of areas such as customer experience, operations and product knowledge, you will be able to present complex ideas to a wide audience, using a variety of methods and create measurable results.

What you’ll do

●        Lead the Retail Training function at Monica Vinader, identifying opportunities for improvement and delivering results through engaging, flexible content that works across our full Retail network

●        Engage with stakeholders from a variety of departments to understand business priorities and develop a comprehensive training plan that supports our Retail teams to deliver against objectives

●        You will spend time in our stores to deliver training and support new joiners. Travel across the UK and occasional international travel will be required

●        Become a subject matter expert in all areas of our Retail Business, your passion for learning and sharing this knowledge will inspire others

●        Create digital training content for all new product launches that inspires the Retail Team to drive sales performance and improve technical understanding

●        Create customer experience training content that empowers our Retail Team to deliver exceptional customer service

●        Create digital training content for operational processes that make complex ideas easy to understand

●        Advise and champion key learning initiatives that will drive our retail teams to exceed our company objectives, creating content to support roll out

●        Maintain training content across our digital platforms, ensuring information remains up to date and reflective of our company objectives

●        Measure the success of all new training, providing recommendations for future improvements

●        Provide feedback on training engagement and work with relevant stakeholders to increase engagement

●        Support in person training on specific projects, such as new initiatives or store openings as required

●        Work with external training partners as needed to coordinate the delivery of training initiatives

What you’ll bring

●        Fantastic communication and presentation skills, particularly in written English

●        An engaging and warm delivery style that inspires others and supports a culture of continuous improvement

●        Track record of creating engaging digital training content that inspires and motivates others

●        Comprehensive understanding  of different learning styles, and the skills to use this knowledge to create impactful results

●        Confident with trialling approaches and initiatives, adapting as feedback is received

●        Experience in the luxury retail world or a similar customer service focused environment

●        Organised and detail focused approach with the ability to manage a number of projects simultaneously

To be successful at Monica Vinader...

●        You are a doer

●        You’re a team player

●        You’re humble

●        You are honest, straightforward and transparent

●        You are a good teacher/mentor (approachable and accessible)

●        You want to get your hands dirty

●        You solve problems

●        You are resilient

●        You are flexible

●        You are entrepreneurial, smart, and passionate

●        If you don't know something, you say so. Then go figure it out quickly

●        You love working in a creative environment

●        You have a sense of humour

●        You are an insatiable learner

Additional Requirements

Ability to document your authorisation to work in the United Kingdom.

Travel Requirements

Regular travel to our stores will be required.

Our Aims and Values

Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service. We are:

Customer Obsessed

Our customers are at the core of everything we do. We will always deliver an outstanding and personal experience to them every time they interact with us, to ensure their ongoing support and loyalty.

Caring

We treat people with respect, as we would want to be treated. We are apolitical and assume good intentions in others. We are open and honest with each other while ensuring we take an empathetic and supportive approach.

Fast Paced

We are passionate about what we do, and we want to reach as many customers as fast as we can. We combine focus with pragmatism and flexibility so that we can move at pace in whichever direction we need to take.

Exceptional

We have a relentless desire to continually learn and improve to ensure our products and approach are exceptional. Our tenacity, high standards and attention to detail give us a competitive advantage.

Commercial

We focus hard on facts and approach things in a logical, rational and analytical way. We challenge each other to make sure we make decisions and take actions that create value for our business and our customers.

Monica Vinader as a global business makes the following inclusive culture pledge:
Our jewellery is for everyone and so is our community. Together, we will continue to implement sustainable changes to ensure that career opportunities and progression are open to all. We commit to celebrating the diverse voices of our employees, partners, and the customers we serve.

This job description is not intended to be an exhaustive list of duties to be performed by the employee. This job description may be altered to reflect the business needs of the company.