Junior Deputy Manager

Retail Management Manchester, UK


Description

 

 

Job Title: Junior Deputy Manager

Location: Selfridges Trafford Centre

Reporting To: Concession Manager

Who we are

At Monica Vinader, we’re on a mission to prove that buying better, wearing longer and doing better don’t have to be mutually exclusive. From our commitment to making the most sustainable jewellery we can using precious materials, to the timeless style and endless versatility of our pieces, we are driven to making everyday fine jewellery accessible and affordable.

And don’t just take our word for it, we are proud to be recognised in the industry through our recent awards, proving we are leading the way in sustainable jewellery:

●        Ethical Jewellery Business of the Year 2021, Retail Jeweller

●        Queen's Award for Enterprise: Sustainable Development 2022

●        Responsible Luxury Business of the Year 2022, Positive Luxury

●        Best Sustainable Luxury Jewellery Brand 2022, Marie Claire UK

We are digital first, customer obsessed, female led and inclusive, focused on creating meaningful relationships with our community, who we owe our success to. We are looking for someone special to join our team to help us make luxury something we can all enjoy everyday.

Where we need your help

We have all the makings of an iconic brand - beautiful products that are timeless and designed to last, service that exceeds our customers expectations, a passionate founder that cares deeply about doing what is right and a loyal and growing community who advocate for us.

The Junior Deputy Manager role is an exciting opportunity to:

 

           Support the Boutique / Concession Manager and being the ‘go-to’ person when you are the most senior Management Team member on shift

           Driving sales and exceeding targets through exceptional customer service and building a client business

          People management and coaching to deliver the above

           Maximising store efficiency through operations management

 

What you’ll do

Driving Sales

          Deliver sales budget at your location through driving store and team KPIs

          Deliver a consistent and exceptional standard of customer service acting as a brand ambassador and encouraging your team to do the same

          Develop and maintain client relationships in line with Monica Vinader company guidelines to drive repeat business

          Network to create key relationships with corporate and local clients to support HQ team with a program of revenue driving events

Building a Strong Team

          Motivate the team to reach individual sales objectives and KPIs, and support with ongoing coaching and

training to deliver these

          Manage the team in accordance with company policy and procedures

          Drive completion of approved brand and product training programs to ensure consistent and effective styling advice and inspiration to all customers

Delivering Efficiency

          Execute visual merchandising guidelines to a high standard

          Ensure in store experience (Boutique cleanliness) is in line with the guidelines and Brand standard

          Maintain an accurate stock file

          Ensure accurate payment processing and cash handling

          Ensure the appropriate processing of in-store services (including engraving, and aftercare)

 

What you’ll bring

        A demonstrated passion for customer service and driving a business

        Commercially aware and target driven

        Excellent communication and interpersonal skills

        Flexible, able to adapt

        Ability to work well under pressure in a fast paced environment

To be successful at Monica Vinader...

        You are a doer

        You’re a team player

        You’re humble

        You are honest, straightforward and transparent

        You are a good teacher/mentor (approachable and accessible)

        You want to get your hands dirty

        You solve problems

        You are resilient

        You are flexible

        You are entrepreneurial, smart, and passionate

        If you don't know something, you say so. Then go figure it out quickly

        You love working in a creative environment

        You have a sense of humour

        You are an insatiable learner

Company Benefits

 

        Generous staff discount for personal use and friends and family discount code

        Workplace pension scheme

        Paid volunteering days to support charitable causes

        Perkbox flexi points every month for discounts with other brands

        Length of service awards for key milestones one, three, five and ten years

        Tech scheme and cycle to work scheme

        Financial Assistance - Loan / Advance payments

        Private healthcare

        Life Assurance

        Employee Assistance Programme 24/7

 

Additional Requirements

Ability to document your authorisation to work in the United Kingdom.

Travel Requirements

Travel to our other Boutiques and Concessions may be required

Our Aims and Values

Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service. We are:

Customer Obsessed

Our customers are at the core of everything we do. We will always deliver an outstanding and personal experience to them every time they interact with us, to ensure their ongoing support and loyalty.

Caring

We treat people with respect, as we would want to be treated. We are apolitical and assume good intentions in others. We are open and honest with each other while ensuring we take an empathetic and supportive approach.

Fast Paced

We are passionate about what we do, and we want to reach as many customers as fast as we can. We combine focus with pragmatism and flexibility so that we can move at pace in whichever direction we need to take.

Exceptional

We have a relentless desire to continually learn and improve to ensure our products and approach are exceptional. Our tenacity, high standards and attention to detail give us a competitive advantage.

Commercial

We focus hard on facts and approach things in a logical, rational and analytical way. We challenge each other to make sure we make decisions and take actions that create value for our business and our customers.

Monica Vinader as a global business makes the following inclusive culture pledge:
Our jewellery is for everyone and so is our community. Together, we will continue to implement sustainable changes to ensure that career opportunities and progression are open to all. We commit to celebrating the diverse voices of our employees, partners, and the customers we serve.

 

This job description is not intended to be an exhaustive list of duties to be performed by the employee. This job description may be altered to reflect the business needs of the company.

 

 

Monica Vinader Ltd, Holkham Studios, Longlands, Holkham Park, Wells-next-the-Sea,
Norfolk, NR23 1SH

www.monicavinader.com

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At Monica Vinader, we’re on a mission to prove that buying better, wearing longer and doing better don’t have to be mutually exclusive. From our commitment to making the most sustainable jewellery we can using precious materials, to the timeless style and endless versatility of our pieces, we are driven to making everyday fine jewellery accessible and affordable. We are digital first, customer obsessed, female led and inclusive, focused on creating meaningful relationships with our community, who we owe our success to. We are looking for someone special to join our team to help us make luxury something we can all enjoy everyday. Further information is available at www.monicavinader.com