Monica Vinader Ltd Careers

Job Title: Head of Ecommerce

Location: London (Hybrid working available)

Reporting To: SVP Growth

Who we are

At Monica Vinader, we’re on a mission to prove that buying better, wearing longer and doing better don’t have to be mutually exclusive. From our commitment to making the most sustainable jewellery we can using precious materials, to the timeless style and endless versatility of our pieces, we are driven to making everyday fine jewellery accessible and affordable.

And don’t just take our word for it, we are proud to be recognised in the industry through our recent awards, proving we are leading the way in sustainable jewellery:

●        Ethical/Sustainable Jewellery Business of the Year 2021 & 2023, Retail Jeweller

●        Jewellery Brand of the Year 2023, Retail Jeweller

●        Queen's Award for Enterprise: Sustainable Development 2022

●        Responsible Luxury Business of the Year 2023 & 2022, Positive Luxury

We are digital first, omni-channel, customer obsessed, female led and inclusive, focused on creating meaningful relationships with our community, who we owe our success to. We are looking for someone special to join our team to help us make luxury something we can all enjoy everyday.

Where we need your help

We have all the makings of an iconic brand - beautiful products that are timeless and designed to last, service that exceeds our customers' expectations, a passionate founder that cares deeply about doing what is right and a loyal and growing community who advocates for us.

The Head of Ecommerce role is an exciting opportunity to take trading responsibility for our largest shopfront, deliver exceptional & innovate digital experiences & evolve arguably the most important metric in our growth engine (revenue per session (RPS)).

What you’ll do

●        ​​Partner with Growth & digital product teams to maximise site RPS both within critical trade periods & across key customer journeys regionally, with a focus on new customer acquisition 

●        Partner with product, brand & growth to ensure continuity & new product is represented in the most effective way to maximise sales opportunity whilst distilling our core brand resonance and reasons to buy messaging with consistency

●        Be an internal trade & analytics leader, continually surfacing funnel, channel & product performance data to support decision making across key commercial areas of the business

●        Collaborate with digital product, data & product teams to increase AOV, acknowledging the differences in doing so between core regional markets (UK, US, APAC) 

What you’ll bring

●        A commercial mindset: a data driven trader at their core with experience in CRO roadmaps & maximising sales impact at a product, customer & regional level. You are an expert prioritiser & bring focus & clarity of direction to teams around you.

●        Expert stakeholder management skills: this role will have brand, product, merchandising & tech all knocking at their door

●        Get stuff done attitude: you love getting into the detail of the short term aswell as zooming out & thinking longer term. You’re willing to role your sleeves up & collaborate as part of the team to move things forward at pace.

To be successful at Monica Vinader...

●        You are a doer

●        You’re a team player

●        You’re humble

●        You are honest, straightforward and transparent

●        You are a good teacher/mentor (approachable and accessible)

●        You want to get your hands dirty

●        You solve problems

●        You are resilient

●        You are flexible

●        You are entrepreneurial, smart, and passionate

●        If you don't know something, you say so. Then go figure it out quickly

●        You love working in a creative environment

●        You have a sense of humour

●        You are an insatiable learner

Additional Requirements

Ability to document your authorisation to work in the United Kingdom.

Travel Requirements

Regular (every 2/3 months) travel to our Norfolk office may be required.

Our Aims and Values

Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service. We are:

Customer Obsessed

Our customers are at the core of everything we do. We will always deliver an outstanding and personal experience to them every time they interact with us, to ensure their ongoing support and loyalty.

Caring

We treat people with respect, as we would want to be treated. We are apolitical and assume good intentions in others. We are open and honest with each other while ensuring we take an empathetic and supportive approach.

Fast Paced

We are passionate about what we do, and we want to reach as many customers as fast as we can. We combine focus with pragmatism and flexibility so that we can move at pace in whichever direction we need to take.

Exceptional

We have a relentless desire to continually learn and improve to ensure our products and approach are exceptional. Our tenacity, high standards and attention to detail give us a competitive advantage.

Commercial

We focus hard on facts and approach things in a logical, rational and analytical way. We challenge each other to make sure we make decisions and take actions that create value for our business and our customers.

Monica Vinader as a global business makes the following inclusive culture pledge:
Our jewellery is for everyone and so is our community. Together, we will continue to implement sustainable changes to ensure that career opportunities and progression are open to all. We commit to celebrating the diverse voices of our employees, partners, and the customers we serve.

This job description is not intended to be an exhaustive list of duties to be performed by the employee. This job description may be altered to reflect the business needs of the company.