Enterprise Services Engineer (Network | Cisco UC Engineer)

Information Technology Syracuse, New York Amherst, New York Rochester, New York


Description

JOB TITLE: ENTERPRISE SERVICES ENGINEER (Network | Cisco UC Engineer)
REPORTS TO:  SR. DIRECTOR, SERVICES
DATE:  November 2020

 

SUMMARY

  • The Enterprise Services Engineer (ESE)  is an experienced technical resource responsible for developing and implementing end-to-end solutions to complex business networking and communications problems for new and existing clients.  The ESE will work on assisting our managed service customers, as well as respond to ad-hoc support requests.  The ESE is responsible for the entire lifecycle of an engagement (Onboarding to Decommission) to which they have been assigned.  The ability to properly and professionally manage customer expectations and to calmly handle stressful and complex troubleshooting scenarios are requirements of this position. 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Post-Sales Implementation and Operational Work

  • Provide assistance to managed service customers within the agreed-upon SLAs in our managed service contracts with them.
  • Troubleshoot complex LAN/WAN infrastructure issues under stressful conditions.
  • Troubleshoot complex Cisco UC infrastructure issues under stressful conditions.
  • Design and implement scalable and highly resilient LAN/WAN infrastructure solutions utilizing products from such manufacturers as Cisco, Juniper, Aruba, F5, Riverbed, HP, etc.
  • Design and implement perimeter and data security solutions including firewalls, intrusion detection/prevention, VPN’s, remote access, and monitoring tools.
  • Successfully manage the entire lifecycle of an implementation engagement from Plan to Close. 
  • Successfully work with a project team to implement a portion of an implementation engagement.

 

Risk Management

  • Escalate issues to the Project Management Office and Sr. Director of Infrastructure | Collaboration Services before they jeopardize the success or financial viability of an engagement.
  • Participate in quarterly meetings with the Infrastructure team to discuss recent engagements, challenges, and opportunities; incorporate improvements into the pre-sales process.

 

Communications

  • Manage cross-functional interdependencies.
  • Responsible for clear and timely communication to multiple stakeholder groups.
  • Responsible for communicating the details of an opportunity/engagement to both the business and technical teams.

 

Misc

  • Participate with the Project Management Office in project post mortems and collaborate on recommendations reports in order to identify successful and unsuccessful project elements.
  • Other duties as assigned

 

QUALIFICATIONS

  • Excellent written and verbal communication skills, with the ability to interface at varying and appropriate levels of management.
  • Excellent customer relationship management skills.
  • Ability to break down technical concepts into business terms.
  • Strong team player with an emphasis on soft skills and relationship building.
  • In-depth knowledge of numerous security technologies including firewalls, intrusion detection, VPN’s, remote access, and monitoring tools.
  • Significant, hands-on experience with design principles ensuring high availability, reliability, and security and the implementation of solutions relying on those principles.
  • Extensive knowledge of current IEEE networking standards and a fundamental understanding of future technologies.
  • Significant, hands-on experience with core distribution and access layer design and implementation strategies.
  • Experience with infrastructure costing and sizing, data center design, and DR planning.
  • Significant, hands-on experience with Cisco LAN/WAN networking and Internet hardware and software:
  •  Cisco access switches, Cisco data center switches, Cisco wireless controllers and lightweight access points, and Cisco routers (ISR, ASR).
  • In-depth knowledge of numerous networking technologies including wireless (a, b, g, n), spanning-tree, routing protocols (EIGRP, OSPF, BGP), various layer-2 and layer-3 LAN/WAN protocols (Ethernet/GigE/10GigE, PPP, HDLC, Frame-Relay, SONET, ATM, MPLS, etc.), load-balancing, content filtering, and monitoring tools.
  • Extensive experience with Palo Alto technology.
  • Proven ability to solve technical challenges under stressful conditions.
  • Proven ability to manage multiple projects simultaneously.
  • Well organized, thrive in a sense-of-urgency environment, leverage best practices, and innovate through any problem with a can-do attitude.
  • Ability to handle multiple priorities and interruptions with minimal impact on productivity.
  •  Demonstrate a high level of independent judgment and initiative; self-starter.
  • Ability to maintain a flexible work schedule, including on-call 24x7 for a week every 3 weeks to assist with network/firewall troubleshooting requests. 
  • Ability to obtain and maintain both pre- and post-sales technical certifications from manufacturers (e.g. Cisco, Juniper, HP, etc.)

 

EDUCATION / EXPERIENCE

  • 3 to 5+ years’ experience as an IT professional, working hands-on designing, configuring, and installing network solutions (wireless, route/switch, and datacenter), with a demonstrated increase in responsibility over time.
  • Bachelor’s degree in Business or IT-related field
  • CCNP Cisco certifications required.
  • PCNSE Palo Alto certification is a plus.
  • Proficiency in MS Office (Including Word, Excel, Outlook, Project, PowerPoint, & Visio)

Meridian Group International Inc. and all of its subsidiaries provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.