Client Success Specialist Intern (French Speaking)
Description
Ready to explore an exciting 4-month internship as a Customer Success Specialist at Meltwater? We’re looking for motivated individuals to join our dynamic team and help enhance the customer experience within our Premium Support portfolio.
As a Customer Success Specialist Intern, you will work closely with the Program Manager and Customer Success Executive to support the delivery of client requirements. You’ll gain hands-on experience in client support operations, assist in managing client relationships, and help ensure a high standard of service across accounts.
During the internship, you’ll contribute to improving processes, support customer engagement initiatives, and explore innovative solutions to address client challenges. You’ll also be encouraged to adopt best practices and leverage technology to enhance efficiency and outcomes.
At Meltwater, this internship offers a strong foundation for both personal and professional growth. You’ll benefit from mentorship, structured guidance, and an inclusive environment that supports learning and development. Working alongside experienced colleagues and supportive leaders, you’ll build practical skills and industry knowledge in a collaborative setting.
Joining Meltwater means being part of a supportive, collaborative environment where you’ll receive mentorship, build practical skills, and gain exposure to real client challenges.
This is a 4-month internship running until the end of August.
What You’ll Do
- Support the management of a portfolio of Enterprise Premium Support clients alongside senior team members
- Assist with day-to-day client requests, helping to coordinate with Product Support and Managed Services teams
- Help create and update client dashboards, searches, and reports
- Support the setup of searches using Boolean logic (training will be provided)
- Assist in maintaining client documentation and project structures
- Help track support usage and identify common client requests or trends
- Support internal teams with operational and administrative tasks related to client delivery
- Participate in client meetings, training sessions, and internal discussions
- Assist in preparing materials for client presentations and demos
- Learn how to translate data and insights into clear summaries for internal teams
What You’ll Bring
- Currently studying or recently completed a Bachelor’s degree (Business, Marketing, Communications, Data, or similar)
- Strong interest in client support, SaaS, or customer success
- Analytical mindset with good problem-solving skills
- Strong communication skills (written and verbal) in English and French
- Comfortable working with data and eager to learn tools and platforms
- Highly organised with strong attention to detail
- Curious and proactive, with a willingness to learn and take initiative
- Ability to work collaboratively in a team environment
What You’ll Gain
- Exposure to enterprise-level client support in a global SaaS company
- Hands-on experience with data, dashboards, and client-facing tools
- Training in Boolean logic and structured problem solving
- Mentorship from experienced Client Support and Customer Success professionals
- Insight into cross-functional collaboration across Sales, Product, and Support teams
What We Offer:
- Totalling 4 vacation days for a four-month internship.
- Receive a Lunchr voucher, enhancing your daily dining experience with convenient and flexible meal options
- Benefit from a 50% transportation refund or bike km refund, easing your commuting expenses and promoting sustainable travel choices
- Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
- Energetic work environment with a hybrid work style, providing the balance you need
Kindly send your CV in English. Thank you!
Where You'll Work: 8, rue du Renard - 75004 Paris
Our Story
At Meltwater, we believe that when you have the right people in the right environment, great things happen.
Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can’t do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers. Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other’s successes along the way.
We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers. We’re proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you’ll work with people who care about your success and get the support you need to unlock new heights in your career.
We are Meltwater. Inspired by innovation, powered by people.
Equal Employment Opportunity Statement
Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.
All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.
Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.
We may use AI to assist in aspects of our hiring process, such as reviewing candidate information and supporting evaluation activities. These tools are used only to assist our team through increased efficiencies. Every output continues to be reviewed by humans, and all hiring decisions are made by humans. We remain committed to evaluating candidates fairly, consistently, and in compliance with all applicable laws.