Software Engineer

Support (Customer & Technical) Bangalore, India

About Liferay 

Liferay, Inc. is a uniquely profitable B2B enterprise software company with 1,200+ fiery-eyed employees all across Europe, the Americas, the Middle East, Asia, and Africa. As a renowned provider of enterprise open source technologies, we have been recognized by Gartner for empowering businesses around the world to solve complex digital challenges.  Liferay Experience Cloud is an all-in-one solution that unites our Liferay DXP and cloud platform capabilities with built-in analytics and B2B commerce functionality, reducing the time to market and allowing for accelerated innovation - serving notable customers across the globe such as Airbus, US Bank, Honda, and Desjardins. 

But we don’t just make awesome software, we are also fueled by a greater-than-profit vision. By building a vibrant business, making technology useful, and investing in communities, we make it possible for people to reach their full potential to serve others. We give our employees five days off to volunteer at charities they’re excited about, and Liferay donates 10% of our profits to charities around the world. Oh, we’re also self-funded which gives us the freedom to work on whatever we think brings the most value to customers and communities in the long run!



About your Role

  • Answer heavy questions
  • Advice for best approach
  • Identify and solve bugs
  • Do coding, code strategy
  • Extend functionality


Major Objectives

  • Handle technical escalations
    • Identify root cause of issues in the code and/or suggest a fix
    • Resolve complex escalations quickly and smoothly to ensure client satisfaction
    • Perform database/thread/heap dump analysis
  • Develop technical solutions and workarounds to ensure successful client projects
    • Provide technical leadership and guidance of Liferay's Java-based technologies
    • Create innovative solutions for product defects
    • Perform code reviews
    • Provide suggestions to engineering for product enhancements
  • Contribute to challenging side projects as they arise
    • Deliver code samples to train customers how to develop on the Liferay platform
    • Create improvements to enhance the product's self-healing system
  • Act as a consultant resource to Managers as needed on a rotational basis
  • Amaze clients by planning, designing, building, and delivering innovative solutions out of the box or through customizations
  • Deliver projects quickly, cost-effectively, and with the highest quality

Required Qualifications

  • 3+ years of development experience
  • Expert knowledge of Java, JSP, and SQL
  • Intermediate knowledge of JavaScript
  • Solid knowledge of Windows and Linux OS, Servlets, Spring and Hibernate
  • Demonstrates expert problem-solving skills coupled with very strong motivation to identify and resolve customer issues
  • Flexible, proven ability to work well under pressure, meet aggressive deadlines
  • Excellent interpersonal skills, both written and verbal

Preferred Qualifications

  • 3+ years of Liferay experience
  • Complete understanding of the Java Virtual Machine and best practices for tuning it
  • Experience working with different deployment environments (OSGi, Application Servers, Databases, containers, OS, etc.)
  • Experience with software engineering best practices: version control, unit testing, etc.
  • Ability to quickly self-learn a baseline development knowledge for software
  • Enjoys sharing their knowledge with others and helping colleagues understand complex concepts.
  • Experience working in cross cultural setting
  • Complete understanding of the Java Virtual Machine and best practices for tuning it
  • Experience working with different deployment environments (OSGi, Application Servers, Databases, containers, OS, etc.)
  • Experience with software engineering best practices: version control, unit testing, etc.
  • Travel to customer sites to provide face-to-face technical solutions or trainings
  • Strong escalation handling skills; able to facilitate discussion to peacefully resolve conflict
  • Familiarity with agile software development lifecycle
  • Enjoy teaching people complex topics

What We Offer

  • Salary package w/ competitive benefits according to qualifications and experience
  • Opportunities to take responsibility, grow professionally, and Stay Nerdy
  • A positive and collaborative work culture
  • Check out what employees say about us on Glassdoor 
  • Working at a leading open-source company

Equal Opportunities Employer - Statement

Liferay is committed to the equal treatment of all candidates, customers and employees and to fostering a culture of dignity at work. Our operating procedure provides for equal opportunities in recruitment and employment with the aim to eliminate discrimination against any job applicant or employee on the basis of race, age, sexual orientation, gender, religion or beliefs, marital or civil partnerships status, family or dependency status, disability, pregnancy and maternity or membership of a traveling community.