End User Services Analyst

Technology Beaverton, Oregon


Description

About LegalZoom

We're here to make legal help accessible to all. LegalZoom transformed the legal industry with the launch of our online services and groundbreaking technology in 2001. Since then, millions of customers have counted on us to officially start and run businesses, protect brands and intellectual property, and look after loved ones through wills and trusts.

As the industry leader for over 20 years, innovation remains at the center of all we do. We're creative thinkers and problem solvers with a passion for building legal and tax products that make a positive impact on the world, and we're always looking for exceptional people to push us further.

With us, you'll do work that's as rewarding as it is challenging with a team where every voice matters and diversity, equality, and inclusion are truly embraced. Together, we'll continue to democratize the law and make a real difference in the lives of millions.

Remote-first

Since March 2020, our Zoomers have worked remotely and reported an overall better work-life balance with more time for family and personal wellness.

At the end of 2021, LegalZoom made the official commitment to being a remote-first company. Remote-first means that there is no expectation that Zoomers come into an office for a fixed number of days outside of those employees identified as essential onsite workers. While we remain a remote-first culture, our local offices have evolved as collaboration spaces for Zoomers to meet and engage in person.

This position will be Onsite in Beaverton, OR.

Overview
We're looking for an end-user support analyst to assist our employees with internal IT infrastructure, including but not limited to local network connectivity, access management, flatbed/feeder document scanners, barcode printers & handheld scanners, Windows desktop and laptop technical support. Someone able to research and resolve incident tickets for our Windows infrastructure, VPN, and cloud-based tools. Must have good communication skills and compassion for every LegalZoom employee needing our assistance.

 

 You will

  • Assists staff with the installation, configuration, and ongoing usability of desktops &, laptop computers, printers, scanners, barcode readers, peripheral equipment and software within established standards and guidelines.
  • Configure, install, troubleshoot Windows OS and supported applications.
  • Configure and troubleshoot mobile devices such as smartphone-Android; iPad/iPhone including mobile security software
  • Ability to provide consistent, excellent customer service support to management levels and all end-users.
  • Work with engineering and infrastructure teams as appropriate to determine and resolve end user problems 
  • Work incoming helpdesk tickets on a regular basis.  
  • Administer and Troubleshoot VPN Access including multi-factor authentication
  • Maintain and troubleshoot network printers, industrial mail scanners, and barcode devices
  • Administer user access to Active Directory and Single Sign On
  • Facilitate IT help tickets to closure in a timely manner and assist other technicians in resolving larger issues.
  • Track internal assets to ensure accurate inventory records.
  • Configure and relocate computer equipment as required.
  • Work with vendor support contacts to resolve technical problems with desktop computing equipment and software.

 

You have

  • 3 years’ experience required with Microsoft Windows
  • 3 years of experience in a corporate helpdesk environment
  • Experience with mail sorting equipment and scanning preferred
  • Windows Active Directory knowledge
  • Experience with G-Suite/Workspace
  • Microsoft Office 2013/2016/2019/Office 365
  • Knowledge of Azure Single Sign On
  • Knowledge of Trend Micro, Office Scan, Encryption, and Mobile Device Security.

 

For onsite roles or roles that require periodic onsite visits, LegalZoom requires all employees to be fully vaccinated for COVID-19 before starting work, unless precluded from doing so by applicable law. The CDC currently defines “fully vaccinated” as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. LegalZoom will require proof of vaccination before a successful applicant’s first day of work, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not LegalZoom undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.

 

Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment.  LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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