Senior Revenue Technology Administrator
Description
About LegalZoom
LegalZoom is on a mission to help people navigate the legal system with confidence and clarity. As a leader in online legal services for over 20 years, we combine technology, attorney-led solutions, and expertise to protect the aspirations, lives, and legacies of millions of customers. If you’re ready to contribute to a collaborative, diverse, and distributed group of creative thinkers and problem-solvers, we can’t wait to meet you.
This hybrid position will work remotely as well as onsite in our Austin, TX office.
Overview
The Revenue Technology Administrator III is a key member of the Revenue Operations team responsible for supporting and optimizing LegalZoom’s revenue technology stack. This role focuses on Salesforce administration, telephony, routing, integrations, and reporting to ensure reliable, scalable systems for high-volume sales and contact center teams. Operating in a hands-on administrative capacity, this individual triages and troubleshoots system issues, improves workflows, supports campaign needs and routing changes, and translates business requirements into technical solutions. While not primarily a day-to-day build role, the position requires a strong understanding of Salesforce configuration and offers future opportunities to work more closely with the Salesforce platform team in a hands-on capacity as needs evolve. The role partners closely with Sales, CX, Product, GTM, and Technology teams to maintain system stability and inform roadmap priorities.
You will
- Administer and support Salesforce and related revenue tools, including user management, campaign support, routing evaluation, and workflow troubleshooting.
- Manage and optimize MaestroQA or similar quality management tools to support sales and customer experience teams.
- Troubleshoot backend system issues across Salesforce, Amazon Connect, Workato, Segment, Spiff, and other similar revenue platforms, diagnosing flow failures, routing errors, and integration inconsistencies.
- Evaluate, recommend, and drive improvements to lead routing, prioritization, data quality, and sales workflow processes, supporting implementation and validation of changes.
- Support Amazon Connect configuration and troubleshooting, including routing logic and telephony optimization.
- Collaborate with Sales, CX, Product, and technical teams to understand current state workflows and translate business requirements into clear technical documentation and enhancement requests.
- Contribute operational insight to revenue technology roadmap discussions and help prioritize system improvements.
- Lead triage and intake for revenue team requests, managing issue resolution, testing, and escalation as needed.
- Support QA, UAT, and validation cycles for new workflows, routing changes, and system updates.
Build and maintain dashboards and reporting to support campaign performance, contact center operations, and lead management visibility. - Maintain clear documentation, including system configurations, requirements, SOPs, and operational runbooks.
- Perform other duties as assigned.
- Occasional travel may be required as needed.
You have
- 5+ years of experience in revenue technology administration, sales operations, revenue operations, or a related technical field supporting high growth or high volume sales and contact center environments.
- Experience working in an administrative Salesforce capacity with strong knowledge of flows, fields, routing logic, automation, and user management.
- Salesforce Administrator Certification or equivalent experience.
- Strong troubleshooting experience across CRM, telephony, and integration platforms.
- Experience implementing, managing, and/or optimizing lead routing and prioritization logic across CRM and related systems.
- Familiarity with Amazon Connect or similar contact center platforms or telephony systems.
- Familiarity with revenue technology stacks supporting high volume sales or contact center environments, including CRM, telephony, QA, reporting, and integration tools.
- Experience supporting structured change governance, QA, UAT, and production system rollouts in fast moving go to market environments.
- Proficiency with integration tools such as Workato or Mulesoft for workflow automation and data movement.
- Experience developing high velocity performance reporting and translating sales and CX workflows into technical requirements.
- Strong triage and issue intake management skills for supporting frontline revenue teams.
Excellent analytical, communication, and stakeholder management skills, with the ability to translate complex requirements into actionable solutions. - Bachelor’s degree or equivalent experience in business, operations, technology, consulting, or a related field.
The national range for this role is ($105,300-$140,400). Actual compensation offered will depend on several factors including but not limited to: geographic location, work experience, education, skill level, and/or other business and organizational needs. In addition, an annual bonus, incentive bonus and/or restricted stock units may be provided as part of the compensation package. You will also receive a full range of medical, financial, and other benefits as seen below.
- Medical, Dental, Vision Insurance
- 401k, With Matching Contributions
- Paid Time Off
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Short-Term/Long-Term Disability Insurance
- Plus other wellness benefits to include:
- Fertility
- Mental Health
- One Medical
- Fringe lifestyle benefits up to $250
Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Additionally, LegalZoom is enrolled in the E-Verify program. For additional information on E-Verify, please visit Participation and Right to Work pages.