Attorney Experience Manager

Legal United States


Description

 

About LegalZoom

We're here to make legal help accessible to all. LegalZoom transformed the legal industry with the launch of our online services and groundbreaking technology in 2001. Since then, millions of customers have counted on us to officially start and run businesses, protect brands and intellectual property, and look after loved ones through wills and trusts.

As the industry leader for over 20 years, innovation remains at the center of all we do. We're creative thinkers and problem solvers with a passion for building legal and tax products that make a positive impact on the world, and we're always looking for exceptional people to push us further.

With us, you'll do work that's as rewarding as it is challenging with a team where every voice matters and diversity, equality, and inclusion are truly embraced. Together, we'll continue to democratize the law and make a real difference in the lives of millions.

Remote-first

Since March 2020, our Zoomers have worked remotely and reported an overall better work-life balance with more time for family and personal wellness.

At the end of 2021, LegalZoom made the official commitment to being a remote-first company. Remote-first means that there is no expectation that Zoomers come into an office for a fixed number of days outside of those employees identified as essential onsite workers. While we remain a remote-first culture, our local offices have evolved as collaboration spaces for Zoomers to meet and engage in person.

This position will be remote.

Overview

Come join LegalZoom as an Attorney Experience Manager, Attorney Services. In this role, you will help us build and nurture our relationships with independent networks of attorneys who provide legal support to our customers. You will design and implement engagement strategies, growth initiatives, and quality control processes for a key strategic partnership in support of one of LegalZoom’s top company priorities of integrating experts and expertise in our products and services.

 

You will

  • Own and design attorney network engagement and relationship management
  • Design and implement attorney recruitment and lifecycle engagement processes and journeys with an eye for building and maintaining a high-quality robust attorney network
  • Lead quality control processes and tools to ensure best-in-class legal service delivery
  • Gather and share data on monthly performance, distill key insights and action opportunities for improvement
  • Internal and external attorney evangelist for the company mission, legal innovation, and network relationships
  • Stay apprised of, and advocate for, regulatory reform, legal innovation efforts, and relevant legislative and regulatory activity

 

You have

        5+ years of experience in program management or operational roles

        Strong analytical, strategic, research, and problem-solving skills

        Data-driven mindset with proven experience utilizing metrics & insights as tools for informed decision-making

        Excellent written, oral, and interpersonal communication skills

        Ability to self-start, meet deadlines, prioritize, manage multiple projects simultaneously, and work well with change in a fast-paced cross-functional environment

        Knowledge of legal technology and regulatory landscape

        Relentless attentional to detail

        Undergraduate degree (or equivalent) required

        Adequate internet service available including the bandwidth to support all work processes.

 

LegalZoom is a remote-first company and the national range for this role is $58,500 to $125,400. Actual compensation offered will depend on several factors including but not limited to: geographic location, work experience, education, skill level, and/or other business and organizational needs. In addition, an annual bonus, incentive bonus and/or restricted stock units may be provided as part of the compensation package. You will also receive a full range of medical, financial, and other benefits as seen below.

        Medical, Dental, Vision Insurance

        401k, With Matching Contributions

        Paid Time Off

        Health Savings Account (HSA)

        Flexible Spending Account (FSA)

        Short-Term/Long-Term Disability Insurance

        Plus other wellness benefits to include:

        Fertility

        Mental Health

        One Medical

        Wellness reimbursement of up to $250

 

For onsite roles or roles that require periodic onsite visits, LegalZoom requires all employees to be fully vaccinated for COVID-19 before starting work, unless precluded from doing so by applicable law. The CDC currently defines “fully vaccinated” as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. LegalZoom will require proof of vaccination before a successful applicant’s first day of work, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not LegalZoom undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.


#LI-Remote
 

Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment.  LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.