LeadVenture Careers

Customer Care Representative

TCS – Customer Success Team

TCS is seeking a dedicated and customer-focused individual to join our Customer Success team as a Customer Care Representative. This role functions as an Account Manager responsible for building strong relationships with our customers and ensuring they get maximum value from TCS’s industry-leading point-of-sale software for tire and automotive shops.

Our ideal candidate is proactive, organized, and passionate about helping customers succeed. You will work directly with shop owners and staff to ensure they have a smooth, positive experience using our software—whether that involves additional training, troubleshooting issues, or coordinating solutions with internal teams.

Here is more of what you’ll get to do:

• Serve as the primary point of contact for your assigned accounts, ensuring customers receive exceptional experience with TCS software.
• Communicate with customers via email, phone calls, and virtual meetings.
• Provide ongoing training and guidance to help customers get the most out of our POS software.
• Troubleshoot customer-reported issues and work closely with internal departments (Support, Development, Training, etc.) to ensure timely resolution.
• Regularly assessing customer satisfaction, identifying potential risks, and taking proactive steps to improve retention.
• Document customer interactions, follow-up tasks, and resolutions clearly and accurately.
• Build strong relationships with customers, understand their business needs, and ensure they are fully leveraging system features.
• Promote best practices, new features, and optional services that support customer success.
• Continuously expand your knowledge of our software and the tire/auto shop industry to better serve our customers.

You’ll thrive in this role if you have:

• College Degree and/or Industry experience preferred
• Strong communication and customer service skills
• Excellent time management and organizational ability
• A proactive, problem-solving mindset
• Ability to multitask and prioritize effectively
• Comfort working in a fast-paced environment
• Technical aptitude and eagerness to learn software tools
• Experience using CRM systems (preferred)

Does this position sound like something you would enjoy and be successful at, but you’re not sure you have the exact qualifications to be considered? While our job descriptions are an outline for the type of candidate we’re looking for, it is not a checklist. We encourage you to apply!

Who are we?

LeadVenture is the market-leading SaaS provider of digital retailing, eCommerce, digital marketing and eCatalog solutions for dealerships across 12 industry verticals including powersports, marine, RV, pre-owned auto, agriculture and more. 

Our family of brands includes Dealer Spike, ARI Network Services, Inc. (ARI), Dealer Car Search, Frazer, TCS Technologies, Net Driven, Direct Communications, Inc. (DCi), Auction123, Powersports Support, Level 5, PSM Marketing, Monroney Labels, and Interact RV.

We are an international company with offices located in the United States, Mexico (Juniper Data Center), Belize (Dealer Spike Belize), India and The Netherlands. Together, we are LeadVenture.

In this role, you’ll be working with our TCS brand who offers an award-winning suite of SaaS, software tools to help dealers, equipment manufacturers and distributors in selected vertical markets.

LeadVenture provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LeadVenture complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.

LeadVenture expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LeadVenture employees to perform their job duties may result in discipline up to and including discharge.