Customer Support Specialist - DACH Region
Description
InVue (www.invue.com)
Customer Service Specialist - DACH Region
Hoofddorp, The Netherlands
In this multi-disciplinary role, your mission is to ensure the best possible customer experience. You do this while managing the on-time delivery of the customer orders and supporting or directly responsible for activities such as: demand management, logistics, export & documentation, technical support, quoting, reversed logistics and product quality related questions. You will operate in a multi-functional team that actively supports a range of customers and the related commercial activities in multiple countries. This position has the ability for full time and part time options.
This position will support all regions with a heavy focus on the DACH Region.
General Responsibilities:
- From start to delivery lead order management activities, including lead times, product pricing and costs
- End to end customer inquiry follow up, such as:
- Inventory levels
- Transport prices
- Product prices
- Product configurations
- Compose quotes for specific customer needs and configurations
- Lead demand management input
- Process and cost optimization Logistics
- Export documentation for non-EU shipments
- Documentation for test initiation for Software & Hardware
- Quality and stock RMA
- Support business reporting needs customers and sales team
- Be a subject matter expert as Super User for assigned product families
Qualifications:
- Fluency in German and English is essential – German language skills are a mandatory requirement, as this role will primarily support our German-speaking customers and partners
- Additional language skills are a plus, as the role also provide support across other European regions
- 3+ years of customer service, order management, and/or account management experience.
- Experience with strong focus on customer, proactive approach to order management
- Exposed to B2B or enterprise customers.
- Exposed to fast-paced, international business.
- Ideally has experience in multiple selling models, i.e. direct sales, tele sales and channel partner sales.
- Exposed to (international) physical logistics
- Strong communication skills.
- Fluent in German and English
- Export and documentation knowledge is a plus
- Strong analytical skills
- MBO, Bachelor education level