Key Account Manager
Description
InVue www.invue.com
Key Account Manager
Bentonville, AR
Your mission is to provide operational account management, InVue expertise, project management & commercial support to our direct and strategic customers. You will support new and established accounts from onboarding and growing the business. You will partner with the Commercial organization to further develop the relationship and business.
To achieve this, you will act as a trusted advisor to both customers and field sales teams and
have a high level of engagement in all product and demand needs. You will act as the process
lead for the back office and all other internal departments in InVue.
have a high level of engagement in all product and demand needs. You will act as the process
lead for the back office and all other internal departments in InVue.
Responsibilities:
- Responsible for Customer Satisfaction and Customer Success of assigned strategic accounts.
- Project leader for the implementation of new customers, addition of InVue product lines to existing customers, and product rollouts.
- Lead demand and supply management of assigned accounts.
- Lead quotes, project management, inventory research, coordinate with field team the install planning/scheduling, coordinate with field team test follow-up, customer meetings, alternative products, troubleshooting etc.
- Act as spokesperson throughout the InVue organization and the service providers for the needs of these customers.
- Lead periodical customer cadence calls, QBR and ad hoc request and ensure follow up where appropriate.
- Oversee and coordinate order management and where applicable commercial needs for
assigned customer portfolio. - Act as first point of contact for escalation for customers and the commercial organization for assigned portfolio.
- Establish and grow commercial relationships with the direct customer and/or end users for InVue solutions.
- Support other Key Account Managers and their customers where applicable.
- Day-to-day and tactical support for Sales Account leaders to meet the customer needs within the guidelines and objectives set by InVue management, including customer projects.
- Coordinate as needed new and custom parts with Sales and Engineering for rollouts.
- Comprehend competitors’ products, industry trends, and other developments impacting business.
Qualifications:
- BS/BA degree preferred and 5-7 years of experience in B2B customer service or account management.
- Extensive experience managing complex B2B client accounts and relationships.
- Proactive and action-oriented team player who can work autonomously; effectively handle multiple tasks and prioritize deadlines appropriately.
- Demonstrated strong project management and cross-functional people skills.
- Proficient in problem resolution and account management.
- Excellent organizational, interpersonal, and communication skills, both written and verbal.
- MS office skills with excellence on Excel
- AS400 experience (or similar ERP systems experience)
- Smartsheet experience desired
- CRM systems experience desired
- Strong Analytical skills and attention to detail skills
- High ability to think and detect connections within processes
InVue Security Products, Inc is an Equal Opportunity employer. Federal law prohibits employers from discriminating against any applicant for employment because of applicant’s race, sex, color, religion, national origin, age, or disability. InVue Security Products, Inc. is fully committed to complying with Federal law and will not discriminate against any applicant for employment.