Call Center - Intake Representative

Customer Experience New Providence, New Jersey


Description

Premier Disability Services, LLC and Martindale Avvo  LLC, are looking for Intake Representatives to join our growing team! This position provides high-quality telephonic support and provides Call Center Professionals an opportunity to be a part of a growing company and with long-term advancement - all while changing people’s lives for the better.

Responsibilities:

  • Answer incoming calls from potential clients
  • Complete online evaluations and applications with our clients
  • Keep a detailed record of all caller interactions in our CRM database
  • Receive Intakes for various situations from potential new clients via electronic or telephonic sources.
  • Make outbound calls to clients who are requesting our services
  • Make multiple follow-up calls to potential new clients with the goal of making successful contact.
  • Upon successful contact, discuss their legal situation and prompt the intake contact to answer a series of questions to determine qualification for the legal intake.
  • Send legal documents for signature to contacts and follow-up for signing.

Qualifications:

  • Active listening skills
  • Excellent written and verbal communication skills; 
  • Customer service orientation; energetic and outgoing personality.
  • Ability to communicate professionally, effectively and with empathy in potentially difficult circumstances.
  • Multitasking skills and the detail-oriented focus required for a fast-paced environment.
  • Minimum high school diploma or GED equivalency, 2-Year degree in sales/business preferred
  • Bilingual in English/Spanish a plus
  • Experience in a high volume call center environment preferred
  • Experience in a direct customer contact position is preferred.
  • Comfort using Customer Relationship Management software (CRM)
  • High-speed internet

Great Company - Great Benefits:

  • Paid Training
  • Paid Vacation (Full-Time Employees)
  • Medical, dental, and vision insurance (Full-Time Employees)
  • Eligible for pay raises after 180 days of employment
  • Personal fulfillment in helping people who desperately need disability benefits

Job Types: Full-time, Part-time, Varied Schedules during hours of operation

Hours of Operation: Monday to Friday 8a -8:30p, Weekends  9a -5:30p


About Internet Brands:

Headquartered in El Segundo, Calif., Internet Brands® is a fully integrated online media and software services organization focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. Internet Brands' powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Temasek. For more information, please visit www.internetbrands.com.

Internet Brands and its wholly-owned affiliates are an equal opportunity employer.